CCR - Public Transit

MTM, Inc; Lake Saint Louis (MO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Health is seeking a Customer Care Representative to be the frontline voice for Members, Clients and Facilities. You will handle inbound calls, verify eligibility, and coordinate non-emergent transportation, while maintaining a high level of service.

Responsibilities include scheduling trips cost-effectively, meeting KPIs, addressing inquiries promptly, and documenting customer interactions. A high school diploma and call center experience are required.

Qualifications

• High School Diploma or GED required.
• 1 year of Call Center experience and 6 months of Customer Service experience.
• PC experience and navigation through systems.

Responsibilities

• Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services.
• Provide top-quality customer service experience to a diverse customer population.
• Schedule trips in the most cost-effective manner.
• Meet job specific key performance indicators and goals.
• Respond to inquiries timely and professionally.
• Recognize, handle and refer emergent situations.
• Respond and document customer complaints.
• Support on special projects as needed.

Skills

1 year Call Center experience

6 months Customer Service experience

Strong communication skills

Confidentiality

Multi-tasking

Problem solving

Team-oriented

Independent work, as well as team

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

What will your job look like? The Customer Care Representative is the frontline representative and image of MTM Health.

The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.

Location: 16 Hawk Ridge Circle, Lake St. Louis, MO 63367 Hours: Monday - Friday 7am - 3:30pm CST

What you’ll do:

Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels Provide top-quality customer service experience to a diverse customer population

• Schedule trips in the most cost-effective manner
• Meet job specific key performance indicators and goals
• Respond to all inquiries within a timely and professional manner
• Recognize, handle and refer situations of an emergent nature
• Respond and document customer complaints
• Provide support on special projects as needed

Some contact center locations may require face to face contact with members to answer general questions about services provided, selling bus passes, or receiving mileage reimbursement logs. As skills progress, may be selected to perform in a team lead role to support Supervisor and team when needed

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or GED
• 1 year of Call Center experience
• 6 months Customer Service experience
• Previous work-related experience working on a personal computer (PC), navigating through computer systems and screens

Skills:

• Acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures and MTM’s Transportation Provider Network
• Adhere to all established MTM and Employee Handbook guidelines
• Knowledge of Microsoft Outlook, Word and Excel
• Strong and effective communication skills
• Ability to maintain a high level of confidentiality
• Ability to multi-task accurately
• Demonstrate effective problem-solving skills
• Maintain positive &professional attitude
• Ability to rely on provided resources and quickly research responses
• Strong computer navigation skills
• Must be dependable and comfortable working independently as well as part of a team where expertise is shared and feedback is welcomed

Even better if you have:

• College Degree, a plus

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

At MTM, we believe that taking care of our employees—and the people they love—is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first benefits program designed to support every stage of your wellness journey.

Hourly Wage: $18

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.

MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTM About Us

MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.

• Respect Individuals
• Collaborate to Innovate
• Deliver Value
• Align with Clients
• Act with Integrity

Your Potential. Our Mission.

At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities

At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.

Art of Client Communication

Cornerstone Program

Bench Program

Tech Bench Program

Continuous Education Reimbursement