In-Office Customer Service Rep

MTM, Inc

Orange (CA)

Presencial

USD 25 000 - 36 000

Tempo integral

Há 3 dias

Torna-te num dos primeiros candidatos

Uma candidatura completa num minuto

Currículo e carta de apresentação personalizados, prontos a enviar.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Health and Life Insurance

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holidays

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Resumo da oferta

MTM Transit is seeking an In-Office Customer Service Representative to be the frontline face of the company. The role involves handling calls, data entry, scheduling trips, and providing top-notch customer service in a fast-paced, HIPAA‑compliant environment.

Minimum qualifications include a High School diploma or GED and 1 year of customer service experience. Proficiency with MS Outlook/Word/Excel and basic technology is essential. Bilingual Spanish is a plus; college degree is a bonus.

Qualificações

High School diploma or G.E.D equivalent and 1 year of customer service experience.
College degree is a plus but not required.

Responsabilidades

Handle inbound/outbound calls and verify eligibility for transportation services.
Enter customer information into software and maintain accurate data.
Provide professional customer service to a diverse population.
Schedule trips in a cost-effective manner and meet KPIs.
Maintain filing, reception, and clerical duties while ensuring HIPAA compliance.

Conhecimentos

Typing 30 wpm

Client Protocols

Confidentiality

Multitasking

Problem solving

Microsoft Outlook

Microsoft Word

Microsoft Excel

Communication skills

Phone skills

Bilingual Spanish

Formação académica

High School diploma or G.E.D

College Degree

Ferramentas

Trapeze software

Descrição da oferta de emprego

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

What Will Your Job Look Like?

The In-Office Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Service Representative will handle a variety of tasks, which include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture ID’s, handle numerous other customer requests, and receptionist and administrative support.

LOCATION: In-Office Mon-Fri at 1347 W Trenton Ave Orange, CA 92867

What you’ll do:

Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
Provide top-quality customer service experience to a diverse customer population
Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
Conduct outbound phone calls
Schedule trips in the most cost effective manner
Meet job specific key performance indicators and goals
Respond to all inquiries within a timely and professional manner
Respond and document customer complaints
Provide support on special projects as needed
Maintain daily customer scheduling for Eligibility staff
Collect, track and maintain all monies collected for replacement IDs
Maintain confidentiality and comply with HIPPA regulations
Anticipate needed supplies and order replacement supplies in a timely manner
Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors
Maintain vendor files, monitor service and recommend alternative suppliers as appropriate
Design filing systems, document scanning and ensure they are maintained and up-to- date electronically
Provide comprehensive reception coverage while maintaining a high level of professionalism
Ensure all staff and visitors are greeted in a pleasant and professional manner
Project a professional image of MTM
Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public
Communicate professionally with Leadership both internally and externally
Assist with check-in for In person assessments
Take photos of all customers and create identification cards
Maintain program spreadsheets
Some contact center locations may require face to face contact with members to answer general questions about services provided, selling bus passes, or receiving mileage reimbursement logs.
As skills progress, may be selected to perform in a team lead role to support Supervisor and team when needed
Regular attendance required for assigned shifts and as outlined by MTM’s attendance policy

What you’ll need:

Experience, Education & Certifications:

High School diploma or G.E.D equivalent 1 year of customer service experience

Skills:

Ability to type 30 wpm
Acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures and MTM’s Transportation Provider Network
Adhere to all established MTM and Employee Handbook guidelines
Knowledge of Microsoft Outlook, Word and Excel
Ability to maintain a high level of confidentiality
Ability to multi-task accurately
Demonstrate effective problem solving skills
Maintain positive & professional attitude
Ability to work in multiple software systems at once along with strong computer navigation skills
Exemplary communication and phone skills
Excellent customer service skills
Excellent organizational skills
Ability to work independently and as part of a team
Ability to identify with customer needs and circumstances
Ability to handle multiple tasks and situations in a fast pace environment
Knowledge of Trapeze software preferred
Even better if you have... College Degree
6 months of working in a customer service contact center inbound calls
Bilingual in Spanish

What’s in it for you:

At MTM, we believe that taking care of our employees—and the people they love—is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first benefits program designed to support every stage of your wellness journey.

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

Minimum Salary: $22/hr Maximum Salary: $22/hr This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified.

To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer:

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTMTransit

About Us

As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands‑on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands‑on management.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities

At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—