Program Director

MTM, Inc; Trenton (NJ); On-site; USD 77,000 - 115,000; Full time

Benefits offered by this job

Health and Life Insurance

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Health is seeking a Program Director to lead and optimize transportation services for a major Client. You will oversee a large operations team, manage budgets, and serve as the key Client liaison to ensure contract compliance and service excellence.

Ideal candidates bring extensive experience in healthcare transportation, contract management, and performance improvement, with strong leadership and communication skills.

Qualifications

• Must have 8+ years of experience managing large, profitable operations teams in multimillion contract environment.
• Must have at least five years of experience managing complex healthcare transportation projects and provider networks.
• Bachelor’s degree or five+ years of senior NEMT management experience.
• Experience with contract implementation and performance management.
• Experience managing SLA’s and government compliance.
• Must possess a valid driver’s license.

Responsibilities

• Provide leadership and management of direct and indirect reports.
• Ensure contract goals and client expectations are defined and met.
• Understand all aspects of the Client and contract.
• Communicate Client expectations effectively.
• Serve as liaison to ensure Client satisfaction and timely responses.
• Maintain department budget to meet financial goals.
• Conduct quarterly Town Hall meetings with staff.
• Monitor Client satisfaction beyond statistics.
• Act as Client’s primary point of contact for program issues.
• Foster strong relationships with Client personnel and internal departments.
• Collaborate with Client to resolve service issues and education needs.
• Document and review satisfaction meetings with Client.
• Manage stakeholders’ expectations across contract phases.
• Promote ongoing collaboration with internal and external partners.
• Provide development and career guidance to staff.
• Control transportation service costs within budget.
• Oversee disciplinary actions when needed.

Skills

Leadership

Budgeting

Client liaison

Communication

Strategic planning

Relationship building

Confidentiality

Problem solving

Organization

MS Office

Lean/Six Sigma

Education

Bachelor's degree

NEMT program management experience

Tools

Microsoft Office Suite

Job description

What will your job look like?

The Program Director works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services. The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements.

Location: This position must reside in New Jersey and is contingent on award of contract.

What you’ll do:

• Provide leadership and management of direct and non-direct reports
• Ensure business outcomes and contract goals are defined and met
• Gain knowledge of and understand all aspects of the Client and the contract
• Maintain, understand and effectively communicate Client expectations
• Educate the Client on MTM procedures
• Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM
• Track and maintain department budget in order to meet established financial goal
• Conduct quarterly Town Hall meetings with all levels of staff
• Monitor Client Satisfaction beyond statistical data
• Be available as Client’s key contact for any issues relating to the program
• Maintain a strong working relationship with key Client personnel
• Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and education
• Regularly hold and document satisfaction meetings with the Client
• Identify and manage stakeholders’ expectations during all phases of the contract
• Ensure regular interaction with internal departments
• Continuously plan for growth and issue resolution
• Keep abreast of changes to NET program rules, regulations, and policies
• Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered
• Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals
• Provide development and career guidance to local staff
• Work across all departments to ensure the cost of transportation service delivery is within the budget
• Conduct and process disciplinary actions and terminations as needed

What you’ll need:

• High School Diploma or G.E.D.
• At least 8 years of experience managing large, profitable operations teams in a multimillion contract environment, 10 years preferred
• Must have at least five (5) years of experience managing complex projects; conducting health care transportation, with experience in its systems and personnel; maintaining a Provider Network; determining the appropriate mode of transport; dispatching an appropriate vehicle to transport Participants; and developing a quality assurance program to ensure access to appropriate transportation based on medical necessity.
• Must possess a Bachelor's degree or have five (5) or more years of actual experience in managing an NEMT program in a senior management position.
• Experience with contract implementation
• Experience establishing and managing all aspects of performance management
• Experience managing complex contracts with SLA’s and government compliance
• Experience managing a large team of both direct and indirect reports
• Experience managing employees at all levels of the organization
• Must possess a valid driver’s license

Skills:

• Strong leadership, mentoring & coaching skills
• Strong conflict management skills
• Strong persuasion and negotiation skills
• Strong decision making skills involving complex data
• Strong and effective communication skills
• Strong business and financial acumen
• Strong analytical and strategic planning skills
• Ability to build and manage a strong team
• Ability understand and communicate Company vision
• Ability to establish and maintain operational structure
• Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues
• Ability to maintain a high level of confidentiality
• Excellent interpersonal skills and the ability to work with a variety of people and job positions
• Excellent organizational skills with the ability to manage multiple concurrent projects
• Excellent problem solving skills with the ability to anticipate and resolve problems
• Knowledge of managed care, quality improvement, contracting
• High cognitive skills
• Proficient in Microsoft Office Suite

Even better if you have...

Experience with Lean processes; Six Sigma Certification Certified Project Management Professional or Associate Certification desired (PMI)

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities
• Salary Min: $76,960
• Salary Max: $115,440

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

Equal Opportunity Employer: MTM is an equal opportunity employer.

MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.

If you are in need of accommodations, please contact MTM’s People & Culture.

About Us

MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.

MTM Health’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals:

• Respect Individuals
• Collaborate to Innovate
• Deliver Value
• Align with Clients
• Act with Integrity

Our Mission. At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities At MTM, your growth powers our movement.

Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Education Reimbursement