Eligibility Assistant

MTM, Inc; Denver (CO); On-site; USD 29,000 - 30,000; Full time

Job summary

MTM Health in Denver, CO is seeking an Eligibility Assistant to provide daily administrative support to the Program Director, Operations Manager, Mobility Assessment Evaluators, and ADA staff. You will perform filing, data entry, document handling, scheduling, and reception duties while upholding HIPAA and confidentiality.

Ideal candidates have a high school diploma, strong typing (40 wpm), proficiency with Microsoft Office, excellent communication, and the ability to manage multiple tasks in a

Job description

What will your job look like?

The Eligibility Assistant (EA) provides daily administrative support to the Program Director, Operations Manager, Mobility Assessment Evaluators and ADA Assessment staff. Duties include general clerical, data entry, receptionist and administrative support. Hours: Monday - Friday 8:30am-5pm. Location: 3851 N Steele St Unit 1479 Denver, CO 80205.

What you’ll do:

• Ensure all Applicant’s documents are complete, naming the documents accordingly and attach to the appropriate case.
• Assist Applicants with completing incomplete documents.
• Scan ADA applications, interview guides and other documents into the Applicant’s case in MTM Access.
• Maintain program spreadsheets and reports.
• Send required information to partner programs, such as paratransit provider, application mailer and photo ID creator.
• Assist with conducting follow-up phone calls.
• Enter all contact information is entered into appropriate software system.
• Take applicant photo.
• Maintain schedule for Interviews and Functional Assessments.
• Maintain confidentiality and comply with HIPPA regulations.
• Provide general office and administrative support: Provide comprehensive reception coverage while maintaining a high level of professionalism, including greeting staff and visitors.
• Create mailings for appointment reminders and eligibility expiration notification.
• Create packets, letters & copies as needed.
• Enter all mailed information and dates into appropriate software system; check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes; process all outgoing & incoming mail and date stamp if needed.
• Anticipate needed supplies and order replacement supplies in a timely manner.
• Manage the filing system and document scanning system to ensure they are maintained and up-to-date electronically.
• Review recertification files and other required files.
• Conduct marking and tethering duties, as needed.
• Report promptly any complaints or unusual circumstances that may arise to Management.
• Manage all office equipment, including printers and photocopier.
• Maintain vendor files, monitor service and recommend alternative suppliers as appropriate.
• Serve as contact for all office machines, building maintenance, equipment maintenance and other vendor services as required.
• Establish and maintain effective working relationships with Employees, Supervisors, other agencies, participants, external partners and the general public.
• Communicate professionally with Senior Leaders internally and externally.
• Adhere to all MTM established protocols and policies.

What you’ll need:

• Experience, Education & Certifications: High School diploma or G.E.D equivalent.
• Experience following specific instructions.
• Experience scanning, uploading and copying documents.
• Skills: Ability to type 40 wpm.
• Project a professional image of MTM.
• Intermediate level of proficiency or above with Microsoft Office Suite products, including Outlook, Word & Excel.
• Ability to learn additional software.
• Exemplary communication and phone skills.
• Excellent customer service skills.
• Excellent organizational skills.
• Ability to work independently and as part of a team.
• Ability to identify with customer needs and circumstances.
• Ability to handle multiple tasks and situations.
• Ability to maintain high level of confidentiality.
• Even better if you have... Two years of customer service experience, preferred.
• Two years of administrative support experience, preferred.

Minimum: $21 an hour Maximum: $22 an hour. This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture. #MTMTransit

About Us

MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.

MTM Health's five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals:

• Respect Individuals
• Collaborate to Innovate
• Deliver Value
• Align with Clients
• Act with Integrity

Your Potential. Our Mission. At MTM Health, you're not just part of a team - you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as a team to help you reach your full potential.

With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. Don't see your dream job listed? No problem! Introduce yourself by completing this form with your contact information and resume. We’ll keep your details on hand and reach out if a great opportunity opens up that matches your experience.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities

At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.

Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Education Reimbursement