Transportation Solutions Student Assistant

Stfrancis; San Jose (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Stfrancis in San Jose, CA seeks a student-focused outreach and operations assistant to support campus programs. You will greet visitors, help with travel planning, manage files, and assist with social media content and communications.

Ideal candidate communicates well, handles confidential information, collaborates across departments, and promotes sustainable transit options; Federal Work Study eligibility is a plus. Typical hours are 15+ per week, Monday–Friday, 8:30–4:30.

Qualifications

• Excellent oral and written communication skills.
• Ability to work independently with minimal supervision while maintaining confidentiality.
• Strong problem-solving and analytical abilities.
• Proficiency with Microsoft Excel and Google Workspace applications.
• Consistent professionalism and a positive attitude when interacting with students, faculty, staff, and the public.

Responsibilities

• Greet and assist visitors in person, by phone, and via email courteously and professionally.
• Respond to customer inquiries and complaints with issue identification and timely resolution.
• Handle sensitive documents and comply with confidentiality policies and FERPA.
• Maintain departmental records and perform data entry and updates.
• Organize files, monitor office and promotional inventory, and keep a clean office environment.
• Provide transportation information and travel planning guidance to students.

Skills

Oral and written communication

Problem solving

Analytical abilities

Professionalism

Team collaboration

Tools

Microsoft Excel

Google Workspace

Instagram

Canva

Job description

Your Role

Key responsibilities include:

• Greet and assist visitors in person, by phone, and via email courteously and professionally.
• Respond to customer inquiries and complaints by identifying issues, providing appropriate solutions, and ensuring timely resolution.
• Handle sensitive documents with discretion and maintain compliance with confidentiality policies and regulations, including FERPA.
• Maintain departmental records and perform data entry and updates as needed.
• Organize department files, maintain a clean office environment, and monitor office and promotional inventory supplies.
• Provide transportation information and travel planning guidance to students, promoting alternatives to driving alone.
• Collaborate with internal departments and external agencies on events and program coordination.
• Assist in developing, implementing, and evaluating marketing strategies, outreach campaigns, and special projects.
• Participate in and help coordinate outreach activities, representing the department through event planning, presentations, and tabling.
• Support the promotion of annual commute surveys and assist in soliciting prize donations from local businesses.
• Assist in creating and planning social media content and digital outreach efforts.
• Draft written communications, including campus-wide emails and promotional messages.
• Participate in all staff meetings and regular one-on-ones with supervisors.

About You

The company is looking for:

• Ability to work effectively and efficiently in a diverse university environment.
• Capacity to work independently with minimal supervision while maintaining confidentiality and professionalism.
• Excellent oral and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with Microsoft Excel and Google Workspace applications.
• Consistent professionalism and a positive attitude when interacting with students, faculty, staff, and the public.
• Preferred knowledge of local and regional transit systems.
• A passion for creating alternatives to driving for the campus community.
• Experience with Instagram and proficiency with Canva.
• Experience with public speaking, community engagement, or outreach activities.
• Experience with student advocacy.
• This position is eligible for Federal Work Study.

Compensation & Benefits

• Wage: $18.45 per hour.

Work Environment, Hours, and Physical Demands

• Work is performed in an office environment using standard office equipment.
• Typical work hours are Monday through Friday, between 8:30 AM and 4:30 PM, with occasional evening or weekend work as needed.
• Must be able to operate a computer, keyboard, mouse, and phone.
• Must be available to work a minimum of 15 hours per week.