Community Assistant

HTU; Missoula (MT); Hybrid; USD 12,000 - 17,000; Full time

Job summary

HTU in Missoula, MT seeks a resident services contributor to deliver exceptional customer service to residents, guests, and prospective renters. You will support leasing activities, plan community events, and help manage records and move-ins/move-outs in a dynamic campus environment.

You will collaborate with staff, uphold safety policies, and participate in training and professional development while adapting to evenings, weekends, and special events as needed.

Qualifications

• Strong communication and interpersonal skills; ability to lead and mentor diverse groups.
• Ability to work effectively in a team environment.
• Strong organizational and time management skills.
• Commitment to diversity, inclusion, and respect.
• Willingness to learn campus resources and services.

Responsibilities

• Provide exceptional customer service to residents, prospective residents, and guests, ensuring a welcoming and inclusive atmosphere.
• Assist residents with inquiries, concerns, and requests, serving as a resource on policies and campus services.
• Participate in leasing and marketing efforts including outreach, social media, tours, and inquiries handling.
• Develop and implement community activities and events to foster engagement and social connections.
• Perform administrative duties such as managing resident records, coordinating room assignments, move-ins and move-outs.
• Promote safety by enforcing policies, reporting maintenance and safety issues, and assisting with emergency protocols.
• Collaborate with staff and participate in meetings, training, and professional development.
• Participate in the “turn” process and other responsibilities as assigned.

Skills

Communication skills

Teamwork

Organizational skills

Diversity & inclusion

On-call readiness

Tools

Computer proficiency

Job description

Your Role

Here’s what you will be doing:

• Provide exceptional customer service to residents, prospective residents, and guests, ensuring a welcoming and inclusive atmosphere.
• Assist residents with inquiries, concerns, and requests, serving as a knowledgeable resource on community policies and campus services.
• Participate actively in leasing and marketing efforts including outreach, social media strategy, tours, and handling inquiries.
• Develop and implement community activities and events to foster engagement and social connections.
• Perform administrative duties such as managing resident records, coordinating room assignments, move-ins, and move-outs.
• Promote safety by enforcing community policies, reporting maintenance and safety issues, and assisting with emergency protocols.
• Collaborate with staff and participate in meetings, training, and professional development.
• Participate in the “turn” process and other responsibilities as assigned based on community needs.

About You

The company is looking for candidates with:

• Strong communication and interpersonal skills, with the ability to lead, motivate, and mentor diverse groups.
• Ability to work effectively in a team environment.
• Strong organizational and time management skills.
• Knowledge of or willingness to learn about campus resources and services.
• Commitment to diversity, inclusion, and respect.
• Basic computer proficiency and ability to learn software applications.
• Flexibility to work evenings, weekends, and occasional special events.
• Ability to be on-call for emergencies.
• Current account in good standing if a current resident.

Compensation & Benefits

• Compensation at $10.85 per hour.
• Competitive pay with opportunities for advancement and growth.

Physical Demands and Work Environment

• Frequently required to stand and walk.
• Continually required to sit, use hand and finger dexterity, talk, and hear.
• Occasional exposure to outside weather conditions.
• Noise level is usually moderate.
• Must occasionally lift and/or move up to 25 pounds.