Transportation & Parking Programs Lead

Emory University; Decatur (GA); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Emory University is seeking a Transportation and Parking Services coordinator to manage one or more TPS programs, coordinate daily team activities, and work closely with campus customers to meet parking, transportation, or fleet needs.

This in-person role monitors operations, promotes outreach, and uses a variety of systems to process transactions and resolve issues. Candidates should have five years of related administrative experience and strong customer service skills.

Formación

• Bachelor's degree or high school diploma with five years of related administrative experience.
• Strong customer service skills.
• May require a valid Georgia driver's license and insurable driving record.
• Must be able to lift up to 50 lbs and perform bending, stooping, and twisting.

Responsabilidades

• Coordinates one or more programs within Transportation and Parking Services (TPS).
• Monitors daily work of the team for quality, accuracy, and completeness.
• Works with departmental customers to identify permit, commute, or fleet needs.
• Monitors customer lists, events, and service quality; schedules outreach and education.
• Maintains and tracks customer interactions using various systems to process transactions and resolve issues.
• Assists management with program administration and communication.
• Performs other related duties as required.

Conocimientos

Customer service

Educación

Bachelor's degree or high school diploma

Herramientas

CRM system

Parking management

Access control

Transportation systems

Fleet information system

Descripción del empleo

Emory University is seeking a Transportation and Parking Services coordinator to manage one or more TPS programs, coordinate daily team activities, and work closely with campus customers to meet parking, transportation, or fleet needs.

This in-person role monitors operations, promotes outreach, and uses a variety of systems to process transactions and resolve issues. Candidates should have five years of related administrative experience and strong customer service skills.