Customer Experience Lead & Training Specialist

University of Georgia; Athens (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

The University of Georgia in Athens is seeking a Lead Customer Service Specialist for the Auxiliary Parking Admin. You will oversee quality assurance in customer service and assist with process improvements to maintain optimum customer satisfaction.

This semi-leadership role collaborates with management and supports TPS Customer Relations across units, handling training, front desk and ticketing tasks, and using Flowbird, FLEX, Qlik, and related systems to support day-to-day operations.

Qualifications

• High school diploma or equivalent and 2 years of related experience.
• Knowledge of computers/data entry and Microsoft systems.
• Strong written and oral communication and interpersonal skills.
• Experience using Flowbird, Parkmobile, Qlik and FLEX for customer service training and operations.

Responsibilities

• Lead customer service quality assurance and assist with process improvements.
• Serve as intradepartmental liaison to gather feedback for internal/external stakeholders.
• Coordinate training and day-to-day support across TPS Customer Relations.
• Provide secondary support to Customer Relations Representatives and assist multiple units.

Skills

Customer service

Attention to detail

Written and oral communication

Calm under pressure

Interpersonal skills

Tools

TouchNET

FLEX

Team Dynamix

Qlik

Job description

The University of Georgia in Athens is seeking a Lead Customer Service Specialist for the Auxiliary Parking Admin. You will oversee quality assurance in customer service and assist with process improvements to maintain optimum customer satisfaction.

This semi-leadership role collaborates with management and supports TPS Customer Relations across units, handling training, front desk and ticketing tasks, and using Flowbird, FLEX, Qlik, and related systems to support day-to-day operations.