Parking Operations Leader | People-First Team Captain

LAZ Parking; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

LAZ Parking is seeking an Assistant Manager to support the Parking Manager in overseeing daily operations at Emory University. You will help manage staffing, scheduling, and facility maintenance while upholding safety standards and company policies.

You will lead customer service efforts, assist in revenue and occupancy reporting, and train staff. This role requires flexibility for weekends/holidays and prior Parking/Facilities experience.

Qualifications

• Bachelor's Degree or equivalent work experience desired.
• 2+ years of experience in parking operations, hospitality, or facility management.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Assist in managing day-to-day parking operations, including staffing, scheduling, and facility maintenance.
• Monitor parking equipment functionality and coordinate repairs or replacements as needed.
• Ensure compliance with safety standards and company policies.
• Address customer inquiries, complaints, and resolve issues promptly and professionally.
• Prepare and review daily/weekly reports on occupancy, revenue, and operational performance.
• Assist in training, coaching, and supervising parking attendants and other staff.
• Coordinate with security teams to maintain a safe environment for customers and staff.
• Support implementation of new technologies or systems to improve efficiency.
• Assist in planning for special events or peak periods requiring additional parking coordination.

Skills

Leadership

Communication

Problem-solving

Customer Service

Team Building

Interpersonal Skills

Multi-tasking

Policy Interpretation

Coaching

Operational Oversight

Education

Bachelor's degree or equivalent

High school diploma or equivalent

Tools

MS Office

Parking management systems

Job description

LAZ Parking is seeking an Assistant Manager to support the Parking Manager in overseeing daily operations at Emory University. You will help manage staffing, scheduling, and facility maintenance while upholding safety standards and company policies.

You will lead customer service efforts, assist in revenue and occupancy reporting, and train staff. This role requires flexibility for weekends/holidays and prior Parking/Facilities experience.