Transportation & Parking Coordinator II - Campus Services

Emory University; Decatur (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Emory University is seeking a Transportation and Parking Services coordinator to manage one or more TPS programs, coordinate daily team activities, and work closely with campus customers to meet parking, transportation, or fleet needs.

This in-person role monitors operations, promotes outreach, and uses a variety of systems to process transactions and resolve issues. Candidates should have five years of related administrative experience and strong customer service skills.

Qualifications

• Bachelor's degree or high school diploma with five years of related administrative experience.
• Strong customer service skills.
• May require a valid Georgia driver's license and insurable driving record.
• Must be able to lift up to 50 lbs and perform bending, stooping, and twisting.

Responsibilities

• Coordinates one or more programs within Transportation and Parking Services (TPS).
• Monitors daily work of the team for quality, accuracy, and completeness.
• Works with departmental customers to identify permit, commute, or fleet needs.
• Monitors customer lists, events, and service quality; schedules outreach and education.
• Maintains and tracks customer interactions using various systems to process transactions and resolve issues.
• Assists management with program administration and communication.
• Performs other related duties as required.

Skills

Customer service

Education

Bachelor's degree or high school diploma

Tools

CRM system

Parking management

Access control

Transportation systems

Fleet information system

Job description

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Description

JOB DESCRIPTION:

• Coordinates one or more programs within Transportation and Parking Services (TPS): transportation, parking, or fleet programs.
• Monitors daily work of the team for quality, accuracy, and completeness.
• Works closely with departmental customers to identify appropriate permit, commute alternative program or fleet product or service needs.
• Monitors transportation and parking customer listserv, special event programs and service quality issues. Schedules, organizes, and promotes transportation, parking, and fleet program outreach and education.
• Maintains and tracks customer interactions using a variety of systems, including customer relations management system, parking management systems, access control systems, transportation systems, fleet information management system, and related tools to process transactions, investigate, and resolve issues.
• Assists management with program administration and communication.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS:

• A bachelor's degree, or a high school diploma or equivalent, and five years of parking, transportation, customer service or related administrative experience. Strong customer service skills.
• Positions within this classification may require a valid Georgia driver's license and an insurable driving record. Positions within this classification are required to lift up to 50 lbs and bend, stoop, and twist.

NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities).

Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: [phone] (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at [e-mail] or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.