Transportation Operations Supervisor – Driver Performance

U.S. Xpress, Inc.; Tunnel Hill (GA); On-site; USD 39,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with Employer Matching

Paid Time Off

Employee Stock Purchase Plan

Short Term Incentive Program

Pet Insurance

Life insurance

Job summary

U.S. Xpress, Inc. is seeking a Driver Supervisor to oversee performance and training for a team of drivers at the Tunnel Hill terminal. The role emphasizes safety, on-time service, and strong customer-facing communication.

The ideal candidate will hold a bachelor’s degree or equivalent experience, with 2+ years in driver or customer-facing roles and proficiency in Microsoft Office. This on-site position comes with comprehensive benefits and a competitive compensation range.

Qualifications

• 2+ years of experience in driver or customer facing role.
• Bachelor’s degree or equivalent experience required.
• Proficiency with Microsoft Office and strong communication skills are essential.

Responsibilities

• Supervise driver performance according to policy and regulations.
• Directly supervise multiple drivers and support training needs.
• Ensure driver satisfaction and on‑time service; address issues and disputes.
• Promote safe operations and manage capacity with driver PTA’s.
• Collaborate cross-functionally to uphold company values and service levels.
• Handle inquiries via phone, live chat, and email to assist drivers with delays and issues.
• Monitor KPIs around P&L, fuel management, and utility.

Skills

Microsoft Office

Written and verbal communication

Interpersonal skills

Judgment & problem solving

Education

Bachelor’s degree or equivalent experience

Job description

U.S. Xpress, Inc. is seeking a Driver Supervisor to oversee performance and training for a team of drivers at the Tunnel Hill terminal. The role emphasizes safety, on-time service, and strong customer-facing communication.

The ideal candidate will hold a bachelor’s degree or equivalent experience, with 2+ years in driver or customer-facing roles and proficiency in Microsoft Office. This on-site position comes with comprehensive benefits and a competitive compensation range.