Transportation Operations Lead: Route & Driver Support

Socket.dev; Brattleboro (VT); On-site; USD 29,000 - 40,000; Full time

Job summary

Beacon Mobility is seeking a Transportation Coordinator to supervise 30-60 drivers, coordinate routes across multiple regions, and maintain accurate communication and records. The role requires strong customer service, problem-solving, and a proactive work ethic.

The position involves data entry, billing preparation, and ensuring safety and policy compliance while supporting a busy office environment. A valid driver’s license and comfortable shift schedule are essential.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver’s license and respond to coverage needs as required.
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.
• Flexible schedule including early morning shifts.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Develop and implement efficient routes across several regions with regard to client needs and assign driver tasks accordingly.
• Record, retrieve and deliver messages accurately; solve operational problems while maintaining professional relations.
• Maintain compliance with company policies and develop driver skills through discussion and example.
• Promote good performance and recommend reassignment or discipline for non-compliance with rules or standards.
• Spend time with drivers to know routes, clients, drivers, and programs; provide backup coverage.
• Build and maintain positive relationships with supervisees and address challenges.
• Develop professional rapport with customers including programs, guardians, and clients; support contractors.
• Maintain detailed records to perform monthly billing.

Skills

Supervising experience

Customer service

Problem solving

Technology skills

Valid driver's license

Tools

Excel

Word

SharePoint

Outlook

Google Chrome

Android tablets

Job description

Beacon Mobility is seeking a Transportation Coordinator to supervise 30-60 drivers, coordinate routes across multiple regions, and maintain accurate communication and records. The role requires strong customer service, problem-solving, and a proactive work ethic.

The position involves data entry, billing preparation, and ensuring safety and policy compliance while supporting a busy office environment. A valid driver’s license and comfortable shift schedule are essential.