Senior Transportation Dispatcher & Route Supervisor

DS Bus Lines; Brattleboro (VT); On-site; USD 29,000 - 39,000; Full time

Job summary

Beacon Mobility in Brattleboro, VT is seeking a Transportation Coordinator to communicate route information to drivers and ensure resources for their tours of duty. You will log calls, retrieve information, and supervise the field units’ routes to prioritize and organize schedules.

You will work to maintain compliance, solve operational issues, and develop driver skills while building strong relationships with clients, guardians, and colleagues.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver’s license and respond to coverage needs as required.
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.
• Flexible schedule including early morning shifts.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Develop and implement efficient routes across several regions with regard to client needs.
• Assign driver assignments reflecting knowledge and performance.
• Receive, record, retrieve and deliver messages accurately; solve operational problems while maintaining cordial relations.
• Maintain and reinforce compliance with Company policies; develop driver skills through discussion and example.
• Promote good performance and recommend reassignment or discipline for non-compliance.
• Spend time behind the wheel to know routes, clients, drivers, and programs; provide emergency back-up.
• Build and maintain a professional rapport with customers including guardians, clients, and contracted organizations.
• Maintain detailed and organized records to perform monthly billing counts.

Skills

Supervising

Customer service

Detail-oriented

MS Office

Android tablets

Driving license

Flexible schedule

Tools

Excel

Word

SharePoint

Outlook

Google Chrome

Job description

Beacon Mobility in Brattleboro, VT is seeking a Transportation Coordinator to communicate route information to drivers and ensure resources for their tours of duty. You will log calls, retrieve information, and supervise the field units’ routes to prioritize and organize schedules.

You will work to maintain compliance, solve operational issues, and develop driver skills while building strong relationships with clients, guardians, and colleagues.