Transportation Coordinator

Socket.dev; Brattleboro (VT); Hybrid; USD 29,000 - 40,000; Full time

Job summary

Beacon Mobility is seeking a Transportation Coordinator to supervise 30-60 drivers, coordinate routes across multiple regions, and maintain accurate communication and records. The role requires strong customer service, problem-solving, and a proactive work ethic.

The position involves data entry, billing preparation, and ensuring safety and policy compliance while supporting a busy office environment. A valid driver’s license and comfortable shift schedule are essential.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver’s license and respond to coverage needs as required.
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.
• Flexible schedule including early morning shifts.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Develop and implement efficient routes across several regions with regard to client needs and assign driver tasks accordingly.
• Record, retrieve and deliver messages accurately; solve operational problems while maintaining professional relations.
• Maintain compliance with company policies and develop driver skills through discussion and example.
• Promote good performance and recommend reassignment or discipline for non-compliance with rules or standards.
• Spend time with drivers to know routes, clients, drivers, and programs; provide backup coverage.
• Build and maintain positive relationships with supervisees and address challenges.
• Develop professional rapport with customers including programs, guardians, and clients; support contractors.
• Maintain detailed records to perform monthly billing.

Skills

Supervising experience

Customer service

Problem solving

Technology skills

Valid driver's license

Tools

Excel

Word

SharePoint

Outlook

Google Chrome

Android tablets

Job description

F.M. Kuzmeskus Inc. (TravelKuz)Transportation Coordinators are responsible for communicating route information to their drivers and ensuring they have the resources necessary to succeed at their tours of duty. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules.

Responsibilities:

• Supervise and advise 30-60 drivers and monitors.

• Responsible for developing and implementing efficient routes across several regions with regard to individual client needs. Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.

• Must be able to receive, record, retrieve and deliver messages accurately, clearly and pleasantly; routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all Company employees.

• Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example.

• Promote good performance through your positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.

• Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities; observe and supervise drivers in action, provide emergency back-up for absent drivers.

• Build and maintain a positive relationship with those you supervise; understand and address the challenges they face.

• Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract.

• Maintain detailed and organized records to accurately perform monthly billing count

Qualifications:

• Must have prior supervising experience.

• Must be self-motivated, show initiative, and have a strong work ethic.

• Excellent customer service skills, be detail-oriented, and like solving problems.

• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.

• Enjoy working with children.

• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.

• Must maintain a safe driving record and driver’s license and respond to coverage needs as required.

• Must be able to work comfortably in a small and busy office environment.

• Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.

• Must be flexible and adaptable with ever-changing assignments.

• Flexible schedule including early morning shifts.

Pay rate: $25/hour

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.