Transportation & Logistics Operations Lead

North American Transportation Management Institute; Roanoke (VA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

North American Transportation Management Institute is seeking an Operations Supervisor to lead a team at our Roanoke, VA location. This role directs drivers, coordinates loading/unloading, and ensures delivery performance while aligning with the company’s service and cost objectives.

You will supervise a team of hourly staff, manage performance, and participate in hiring and coaching. The position offers a Monday–Friday schedule with overtime flexibility and bonus eligibility based on

Qualifications

• Demonstrated leadership qualities with strong interpersonal skills.
• Ability to work efficiently and independently with strong time management and organizational skills.
• Strong written/oral communication skills and the ability to actively listen are required.
• Ability to drive process improvement and lead change.
• Proficient computer skills including Microsoft Word, Excel, Outlook and PowerPoint.
• Must demonstrate ownership & responsibility to run the operation with a sense of urgency.
• High School Diploma or equivalent required.
• Bachelor's Degree preferred.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation and drug screening required.

Responsibilities

• Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives.
• Establish and sustain that performance standards are communicated that are specific and measurable.
• Interview hourly associates and provide recommendations for hire.
• Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates.
• Motivate and engage associates by focusing on team accomplishments and recognition.
• Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control.
• Conduct team meetings.
• Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations. Assist in new associate training.
• Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift.
• Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution.
• Complete all necessary records and reports in a timely and accurate fashion.
• Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc.
• Understand the relationship between decision-making and profitability.
• Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets.
• Identify, communicate, and implement safety and continuous improvement opportunities.
• Maintain a safe working environment and ensure adherence to company policies.

Skills

Leadership

Interpersonal skills

Communication

Time management

Organizational skills

Decision making

Problem solving

Ownership & responsibility

Travel willingness

Team motivation

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

North American Transportation Management Institute is seeking an Operations Supervisor to lead a team at our Roanoke, VA location. This role directs drivers, coordinates loading/unloading, and ensures delivery performance while aligning with the company’s service and cost objectives.

You will supervise a team of hourly staff, manage performance, and participate in hiring and coaching. The position offers a Monday–Friday schedule with overtime flexibility and bonus eligibility based on