Logistics Operations Leader — People, Performance & Dispatch

Penske; Roanoke (VA); On-site; USD 56,000 - 75,000; Full time

Job summary

Penske Logistics in Roanoke, VA is seeking an Operations Supervisor to lead hourly staff and drive daily tasks, including driver deliveries, loading/unloading, and customer service alignment with cost objectives.

Responsibilities include supervising processes, hiring input, performance management, and ensuring safety and efficiency across dispatch, fleet, and documentation. This role offers bonus eligibility based on performance.

Qualifications

• Demonstrated leadership qualities with strong interpersonal skills and the ability to connect, build rapport and maintain solid relationships with associates, Company leadership, internal and external customers.
• Must have ability to work efficiently and independently with strong time management and organizational skills.
• Strong written/oral communication skills and the ability to actively listen are required.
• Ability to manage through a problem, think critically, and make decisions independently.
• Ability to drive process improvement and lead change.
• Proficient computer skills including Microsoft Word, Excel, Outlook and PowerPoint required.

Responsibilities

• Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives.
• Establish and sustain that performance standards are communicated that are specific and measurable.
• Interview hourly associates and provide recommendations for hire.
• Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates.
• Motivate and engage associates by focusing on team accomplishments and recognition.
• Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control.
• Conduct team meetings.
• Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations. Assist in new associate training.
• Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift.
• Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution.
• Complete all necessary records and reports in a timely and accurate fashion.

Skills

Leadership

Communication

Problem solving

Process improvement

Time management

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Microsoft Word, Excel, Outlook, PowerPoint

Job description

Penske Logistics in Roanoke, VA is seeking an Operations Supervisor to lead hourly staff and drive daily tasks, including driver deliveries, loading/unloading, and customer service alignment with cost objectives.

Responsibilities include supervising processes, hiring input, performance management, and ensuring safety and efficiency across dispatch, fleet, and documentation. This role offers bonus eligibility based on performance.