Logistics Operations Lead: Drive Dispatch & Efficiency

Penske Logistics LLC; Roanoke (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

Penske Logistics LLC in Roanoke, VA is seeking an Operations Supervisor to lead a hourly workforce and supervise drivers at a single location. You will direct daily tasks, scheduling, customer service, and ensure performance aligns with company goals and cost objectives.

This leadership role emphasizes coaching, attendance and productivity management, and implementing process improvements. The position offers a bonus-eligible plan based on performance and location, with a Monday–Friday schedule

Qualifications

• Proven leadership qualities and ability to connect with associates, leadership, and customers.
• Strong time management and organizational skills; able to work independently.
• Excellent written and oral communication; active listening.
• Ability to drive process improvement and lead change.
• Must be willing to travel as necessary and adhere to schedule requirements.
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint.

Responsibilities

• Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives.
• Establish and sustain that performance standards are communicated that are specific and measurable.
• Interview hourly associates and provide recommendations for hire.
• Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates.
• Motivate and engage associates by focusing on team accomplishments and recognition.
• Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control.
• Conduct team meetings.
• Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations. Assist in new associate training.
• Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift.
• Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution.
• Complete all necessary records and reports in a timely and accurate fashion.
• Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc.
• Understand the relationship between decision-making and profitability.
• Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets.
• Ensure day-to-day management and associate activities are aligned with the location safety strategy.
• Provide associates with communication, training, feedback, and direction to ensure safe performance.
• Ensure compliance with all applicable regulatory agencies and company policies and procedures.
• Conduct safety observations.
• Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily.
• Ensure the customer knows that we are committed to helping them meet their objectives.
• Determine areas that could benefit from Continuous Improvement efforts.
• Properly plan work assignments to ensure effective use of fleet equipment.
• Work with hourly associates to ensure they understand safe and efficient operation of equipment.
• Work with vendors to ensure equipment is maintained.
• Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete.
• Other projects and tasks as assigned by supervisor.

Skills

Leadership

Interpersonal skills

Coaching

Communication

Process improvement

Time management

MS Office

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Tools

MS Office

Job description

Penske Logistics LLC in Roanoke, VA is seeking an Operations Supervisor to lead a hourly workforce and supervise drivers at a single location. You will direct daily tasks, scheduling, customer service, and ensure performance aligns with company goals and cost objectives.

This leadership role emphasizes coaching, attendance and productivity management, and implementing process improvements. The position offers a bonus-eligible plan based on performance and location, with a Monday–Friday schedule