Delivery Operations Supervisor

North American Transportation Management Institute; Little Rock (AR); On-site; USD 46,000 - 65,000; Full time

Job summary

North American Transportation Management Institute is seeking an Operations supervisor to oversee the Delivery department, directing staff and ensuring safety and regulatory adherence. The role emphasizes effective communication with Sales and Marketing to address customer delivery issues and optimize routes and performance.

The position requires coordinating schedules, enforcing policies, and maintaining records—while managing labor hours, budgets, and asset utilization to deliver reliable

Qualifications

• High school diploma or GED or equivalent.
• 2- or 4-year college degree in Business Management, Supply Chain Management or similar major preferred.

Responsibilities

• Supervises the daily work and safety of Delivery Associates, including adherence to SOPs and planned routes.
• Ensures Delivery Associate compliance with local, state and federal regulatory agencies (DOT, OSHA, etc.) and that electronic logs are kept current and accurate.
• Manages labor hours and consumable supplies within budget.
• Prepares work schedules including extra work days and shifts as needed.
• Oversees the proper selection and utilization of company assets in support of the Delivery department.
• Organizes required repairs with proper departments.
• Reviews delivery functions and productivity reporting.
• Suggests efficiency ideas and cost reduction measures and assists with implementation of delivery changes.
• Interprets and enforces company policies and procedures, including food safety, DOT, and record-keeping.
• Communicates with Sales Management and Marketing to resolve customer or delivery issues.

Skills

Leadership

Safety compliance

Customer service

Policy enforcement

DOT rules

English proficiency

Problem solving

Report writing

Time management

Education

High school diploma or GED

Business Management degree

Job description

North American Transportation Management Institute is seeking an Operations supervisor to oversee the Delivery department, directing staff and ensuring safety and regulatory adherence. The role emphasizes effective communication with Sales and Marketing to address customer delivery issues and optimize routes and performance.

The position requires coordinating schedules, enforcing policies, and maintaining records—while managing labor hours, budgets, and asset utilization to deliver reliable