Transportation DMV Regional Office Assistant Manager - Mineral Co.

West Virginia; West Virginia; Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

West Virginia Division of Motor Vehicles is seeking a Regional Office Assistant Manager to lead a team of DMV Agents, streamline daily operations, and deliver high-quality public service in the community. You will work closely with the Regional Office Manager and step in for management duties in the manager’s absence.

Ideal candidates hold a Bachelor's degree and have at least four years of full-time experience, with two years in supervisory roles, plus strong leadership, communication, and

Qualifikationen

• Bachelor's degree from an accredited four-year college or university.
• Four years of full-time (or equivalent) paid experience in bookkeeping, sales, cashiering, or public contact work, with at least two years in an administrative or supervisory capacity.
• Strong leadership, multitasking, computer proficiency, and excellent communication and presentation skills.

Aufgaben

• Direct daily office operations and supervise DMV staff, including scheduling, performance appraisals, and approving leave.
• Guide customers through vehicle transactions, licensing processes, fees, and state laws; resolve complex customer service issues.
• Conduct daily financial and transaction audits, oversee fund and inventory reconciliations, and manage opening/closing duties.
• Administer driver testing and serve as subject-matter expert on state code and agency rules.

Kenntnisse

Leadership

Multi-tasking

Computer proficiency

Communication

Presentation

Ausbildung

Bachelor's degree

Jobbeschreibung

** Disclaimer - this position will be considered classified-exempt and at will. **

Make an Impact Every Day

Are you an experienced leader with a passion for exceptional customer service and operational excellence? Step into a dynamic supervisory role with the West Virginia Division of Motor Vehicles as a Regional Office Assistant Manager! In this vital position, you will work closely with the Regional Office Manager to inspire and guide a dedicated team of DMV Agents, streamline daily operations, and deliver high-quality public service to your community. As a key decision-maker, you will step up to assume full management duties in the Manager’s absence, ensuring seamless service and leadership.

What You'll Do

• Lead & Support a Great Team: Direct daily office operations, assign work, set schedules, complete performance appraisals, and approve leave while fostering employee growth and accountability.
• Champion Customer Service: Guide staff and directly assist customers with vehicle transactions, driver licensing, fees, documentation, and state laws. Take pride in stepping in to resolve complex or challenging customer service situations.
• Ensure Operational & Financial Excellence: Conduct daily audits of transactions, oversee fund and inventory reconciliations, manage voids, and handle office opening and closing duties.
• Administer Driver Testing: Get hands-on by administering knowledge and skills tests to help drivers safely get on the road.
• Expert Guidance: Serve as a subject-matter expert on state code, federal guidelines, and agency rules for both your team and the public.

What You Bring

• Education: A Bachelor's degree from an accredited four-year college or university (relevant experience may substitute according to an established formula).
• Proven Track Record: At least 4 years of full-time (or equivalent part-time) paid experience in bookkeeping, sales, cashiering, or public contact work. Must include at least 2 years in an administrative or supervisory capacity (no substitution for required experience).
• Key Skills: Strong leadership, multi-tasking capabilities in a fast-paced environment, computer proficiency, and outstanding communication and presentation skills.

Requirements & Certifications

• Valid driver’s license (maintained throughout employment).
• Consent to fingerprinting and a criminal background check.
• Ability to obtain and maintain certification to conduct driver skills testing.
• Flexibility for schedule rotations, overtime, and occasional travel as needed.
• Physical Capability: Ability to perform standing, walking, bending, and light lifting up to 25 pounds.

Travel may be required; therefore, a valid driver's license is required.**Preference may be given to Candidates with these qualifications**

TRAINING/EDUCATION

• Bachelor’s Degree from an accredited four-year college or university.
• Substitution: Experience, as described below, may be substituted for the required training/education through an established formula.

EXPERIENCE

• Four years (4) of full time or equivalent part time paid experience in bookkeeping, sales, cashiering or related public contact work; two years of which must have been in an administrative or supervisory capacity. No substitution.

SPECIAL REQUIREMENTS

• All applicants must consent to fingerprinting and a criminal background investigation.
• Must obtain and maintain certification to conduct various types of driver skills testing.

Contact

Candidate Contact Name: Brenda Hill

Phone Number: 304-352-5944

Email Address: [e-mail]