DMV Regional Operations Lead

State of West Virginia; West Virginia; On-site; USD 42,000 - 65,000; Full time

Job summary

The State of West Virginia Division of Motor Vehicles seeks a DMV Agent Floor Manager to guide daily regional office operations and support a team of DMV Agents in delivering high-quality public service.

Responsibilities include supervising staff, managing cash and transactions, interpreting policies, and handling complex customer inquiries while ensuring accuracy of records and tests. A valid driver’s license and state testing certification are required.

Qualifications

• Four years of full-time or equivalent part-time paid experience in bookkeeping, sales, cashiering, or related public contact work, one year of which must have been in a lead worker or administrative support capacity.
• Substitution: College credit may substitute for the required experience.

Responsibilities

• Lead and mentor staff: assist planning, delegating work, reviewing performance, and training DMV Agents on methods and policy updates.
• Step up in leadership: assume authority in absence of the Regional Office Assistant Manager to delegate, adjust schedules, approve leave, and oversee team functions.
• Manage financial and system operations: audit agents daily, verify transactions, authorize corrections, balance cash drawers.
• Guide and assist customers: interpret state code, policies, and procedures, explain fees, documentation, forms, and taxes for driver and vehicle transactions.
• Resolve complex situations: address and resolve high-stakes customer inquiries with professionalism.
• Maintain accurate records and testing: administer driver’s license knowledge/tests, review documents, update records, and compose correspondence.
• Travel may be necessary; a valid driver’s license is required.

Skills

Leadership

Supervisory skills

Staff training

Customer service

Education

High school diploma or equivalent

Job description

The State of West Virginia Division of Motor Vehicles seeks a DMV Agent Floor Manager to guide daily regional office operations and support a team of DMV Agents in delivering high-quality public service.

Responsibilities include supervising staff, managing cash and transactions, interpreting policies, and handling complex customer inquiries while ensuring accuracy of records and tests. A valid driver’s license and state testing certification are required.