Transportation DMV Agent Floor Manager - Marshall Co.

State of West Virginia; Moundsville (WV); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Pension plan

23 days annual leave

Paid holidays

Job summary

West Virginia Division of Motor Vehicles is seeking a DMV Agent Floor Manager to guide daily regional office operations and support a team of DMV Agents in delivering high‑quality public service.

The role includes supervising staff, managing daily workflows, training employees on updates, and handling driver/vehicle transactions with attention to state codes and fees. Travel may be required; a valid driver’s license is needed.

Qualifications

• Graduation from standard high school or the equivalent.
• Four years of full-time or equivalent part-time paid experience in bookkeeping, sales, cashiering, or related public contact work, one year of which must have been in a lead worker or administrative support capacity.
• Substitution: College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.
• All applicants must consent to fingerprinting and a criminal background investigation. Must obtain and maintain certification to conduct various types of driver skills testing.

Responsibilities

• Lead and mentor staff; assist the Regional Office Assistant Manager with planning, delegating work, reviewing performance, and training DMV Agents on methods and policy updates.
• Step up in leadership by assuming authority in the absence of the Regional Office Assistant Manager, delegating assignments, adjusting schedules, approving leave, and overseeing team functions.
• Manage financial and system operations: audit agents at end of day, verify transactions, authorize corrections, process cashier transactions, and balance cash drawers.
• Guide and assist customers by interpreting state code, policies, and procedures, and explaining fees, documentation, forms, and taxes for driver and vehicle transactions.
• Resolve complex customer inquiries and challenging interactions with professionalism.
• Maintain records and testing: administer driver’s license knowledge and skills tests, review documents for completeness, enter/update records, and draft correspondence.

Skills

Lead worker

Supervisory duties

Staff training

Public contact

Cash handling

Education

High school diploma or equivalent

Job description

Disclaimer-this position will be considered classified-exempt and “at will.” Are you a natural leader who thrives in a dynamic environment and enjoys making a positive impact in your community? The West Virginia Division of Motor Vehicles is looking for a DMV Agent Floor Manager to guide daily regional office operations, support a dedicated team of DMV Agents, and deliver high-quality public service.

Nature of Work

As the DMV Agent Floor Manager, you will perform lead worker and supervisory duties in a DMV Regional Office, overseeing the activities of DMV Agents and ensuring smooth daily workflows. You will delegate assignments, review staff work, and train employees on procedural and policy updates. Additionally, you will handle full-performance public contact work—including processing driver’s licenses, vehicle registrations, and vehicle titles—while stepping in to resolve unusual or complex customer service situations.

What You’ll Do

• Lead & Mentor Staff: Assist the Regional Office Assistant Manager with planning, delegating work assignments, reviewing performance, and training DMV Agents on work methods and policy updates.
• Step Up in Leadership: Assume management‑established authority in the absence of the Regional Office Assistant Manager to delegate assignments, adjust work schedules, approve leave requests, and oversee team functions.
• Manage Financial & System Operations: Audit DMV Agents at the end of the business day, verify transactions, authorize corrections/voids in the cash register system, assess fees, process cashier transactions, and balance cash drawers.
• Guide & Assist Customers: Help customers in person by interpreting state code, policies, and procedures, while explaining required fees, documentation, forms, and taxes for driver and vehicle transactions.
• Resolve Complex Situations: Address and resolve complex or high‑stakes customer inquiries and handle challenging customer interactions with professionalism.
• Maintain Accurate Records & Testing: Administer driver’s license knowledge and skills tests, review customer documentation for completeness and accuracy, enter and update computer records, and compose correspondence to explain required documents.

Travel may be necessary, therefore a valid driver's license is required.

Minimum Qualifications

• Preference may be given to Candidates with these qualifications** TRAINING/EDUCATION: Graduation from standard high school or the equivalent
• EXPERIENCE: Four years of full-time or equivalent part-time paid experience in bookkeeping, sales, cashiering, or related public contact work, one year of which must have been in a lead worker or administrative support capacity.
• Substitution: College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.
• SPECIAL: All applicants must consent to fingerprinting and a criminal background investigation. Must obtain and maintain certification to conduct various types of driver skills testing.

Other Information

• Candidate Contact Name: Brenda Hill
• Phone Number: 304-352-5944
• Email Address: [e-mail]

Permanent, full-time employees of the State of West Virginia, receive a wide variety of financial and personal job benefits. Specific information about benefits is available from the hiring agency.

Salary and Wages

Direct deposit (twice a month) Promotion Opportunities - With over 20,000 classified positions in state government, there are many opportunities to compete for transfer or promotional appointment.

Medical Insurance

Major medical, surgical, prescription drug, and other medical expenses. Choice of plans. The state pays the major part of the premium.

Mountaineer Flexible Benefits (Optional Insurance)

The Mountaineer Flexible Benefits program allows tax‑free deductions for dental, vision, and disability insurance, as well as medical expenses not reimbursed by regular insurance coverage.

Life Insurance

The state provides a $10,000 decreasing term life policy with accidental death and dismemberment benefits. Additional group insurance is available.

Retirement Plan

The state offers an outstanding defined benefit pension plan. Employee contributes 4.5% of salary (tax‑deferred).

Deferred Compensation

State employees have a unique opportunity to build retirement savings and reduce today's taxes by participating in a Section 457 deferred compensation plan. A 457 plan is similar to the 401K plans offered by private companies.

Annual Increment Pay

The annual increment is $60 for each full year of qualifying service, and is paid in July of each year. This is available to employees with 3 or more years of service.

Holidays

Twelve (12) paid holidays in each year.

Vacation

15 to 24 days per year depending on length of service.

Paid Sick Leave

We offer an outstanding paid sick leave benefit. Employees earn 1.5 days each month or 18 days per year. There is no limit to the amount of sick leave an employee can accumulate. Full compliance with Family Medical Leave and WV Parental Leave Act. Employee to Employee Leave Donation Program.

Training, and Developmental Opportunities

We offer many formal in-house training classes. Many agencies also offer tuition reimbursement for job-related training and education provided by approved technical schools and colleges.

Suggestion Award Program

Employees may receive monetary award up to 20% of the first year savings for any approved and implemented work improvement suggestion.

Flexible Working Hours and Alternate Work Schedules

Day Care - State approved child Day Care facilities are located at the Capitol Complex.

Wellness Programs

Many state agencies provide special wellness and health related services to employees. Examples include: free health screening, special seminars and presentations, organized health related activities, health contact information, wellness promotion events, and healthy lifestyle information.

West Virginia is a Great Place to Live and Work

For more information about benefits visit our Benefits Web Site.