DMV Regional Floor Manager - Lead, Train & Serve Public

West Virginia; Mount Olivet (WV); In loco; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

The West Virginia Division of Motor Vehicles is seeking a DMV Agent Floor Manager to guide daily regional office operations, supervise a team of DMV Agents, and deliver high-quality public service.

The role involves lead worker duties, policy updates, staff training, and handling driver’s licenses, vehicle registrations, and titles while resolving complex customer issues with professionalism. A valid driver’s license and background checks are required.

Competenze

• Graduation from standard high school or the equivalent.
• Four years of full-time or equivalent part-time paid experience in bookkeeping, sales, cashiering, or related public contact work, with at least one year in lead worker or administrative support capacity.
• Substitution: college credit from an accredited institution may substitute for the required experience.
• All applicants must consent to fingerprinting and a criminal background investigation; must obtain and maintain certification to conduct driver skills testing.

Mansioni

• Lead & mentor staff by planning, delegating work, reviewing performance, and training Agents on methods and policy updates.
• Step up in leadership by assuming authority in the absence of the Regional Office Assistant Manager.
• Audit Agents at end of day, verify transactions, authorize corrections/voids, assess fees, process cashier transactions, and balance drawers.
• Guide customers by interpreting state code, policies, and procedures and explaining fees, documents, and taxes for driver and vehicle transactions.
• Resolve complex customer inquiries and challenging interactions with professionalism.
• Maintain records by administering driver’s license tests, reviewing documents for accuracy, updating computer records, and drafting correspondence.

Conoscenze

Leadership

Customer service

Cash handling

Policy training

Documentation

Formazione

High school diploma or equivalent

Strumenti

Cash register system

Descrizione del lavoro

The West Virginia Division of Motor Vehicles is seeking a DMV Agent Floor Manager to guide daily regional office operations, supervise a team of DMV Agents, and deliver high-quality public service.

The role involves lead worker duties, policy updates, staff training, and handling driver’s licenses, vehicle registrations, and titles while resolving complex customer issues with professionalism. A valid driver’s license and background checks are required.