Transportation DMV Agent Floor Manager - Roane Co.

West Virginia; West Virginia; Presencial; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

The West Virginia Division of Motor Vehicles is seeking a DMV Agent Floor Manager to guide daily regional office operations, support a team of DMV Agents, and deliver high-quality public service.

In this role, you will perform lead worker duties, delegate assignments, train staff on procedures, and ensure smooth workflows while handling complex customer service situations. Travel may be required and a valid driver’s license is required.

Formación

• Graduation from standard high school or the equivalent.
• Four years of full-time or equivalent experience in bookkeeping, sales, cashiering, or related public contact work, with at least one year in a lead/administrative support role.
• Valid driver’s license required and must be maintained.
• Consent to fingerprinting and criminal background check; must obtain driver skills testing certification.

Responsabilidades

• Lead and mentor staff; assist planning, delegating work, and reviewing performance.
• Step up in leadership in the absence of the Regional Office Assistant Manager to delegate assignments and adjust work schedules.
• Audit agents daily, verify transactions, balance cash drawers, and assess fees.
• Guide customers by interpreting state codes and procedures for driver and vehicle transactions.
• Resolve complex or high-stakes customer inquiries with professionalism.
• Administer driver’s license knowledge and skills tests, review documents, and maintain records.
• Travel may be necessary, therefore, a valid driver's license is required.

Conocimientos

Lead & Mentor Staff

Supervisory duties

Training DMV Agents

Customer service & public contact

Educación

High school diploma or equivalent

Descripción del empleo

**Disclaimer-this position will be considered classified-exempt and “at will.”

Are you a natural leader who thrives in a dynamic environment and enjoys making a positive impact in your community? The West Virginia Division of Motor Vehicles is looking for a DMV Agent Floor Manager to guide daily regional office operations, support a dedicated team of DMV Agents, and deliver high-quality public service.

As the DMV Agent Floor Manager, you will perform lead worker and supervisory duties in a DMV Regional Office, overseeing the activities of DMV Agents and ensuring smooth daily workflows. You will delegate assignments, review staff work, and train employees on procedural and policy updates. Additionally, you will handle full-performance public contact work—including processing driver’s licenses, vehicle registrations, and vehicle titles—while stepping in to resolve unusual or complex customer service situations.

What You’ll Do

• Lead & Mentor Staff: Assist the Regional Office Assistant Manager with planning, delegating work assignments, reviewing performance, and training DMV Agents on work methods and policy updates.
• Step Up in Leadership: Assume management-established authority in the absence of the Regional Office Assistant Manager to delegate assignments, adjust work schedules, approve leave requests, and oversee team functions.
• Manage Financial & System Operations: Audit DMV Agents at the end of the business day, verify transactions, authorize corrections/voids in the cash register system, assess fees, process cashier transactions, and balance cash drawers.
• Guide & Assist Customers: Help customers in person by interpreting state code, policies, and procedures, while explaining required fees, documentation, forms, and taxes for driver and vehicle transactions.
• Resolve Complex Situations: Address and resolve complex or high-stakes customer inquiries and handle challenging customer interactions with professionalism.
• Maintain Accurate Records & Testing: Administer driver’s license knowledge and skills tests, review customer documentation for completeness and accuracy, enter and update computer records, and compose correspondence to explain required documents.
• Travel may be necessary, therefore, a valid driver's license is required.

**Preference may be given to Candidates with these qualifications**

TRAINING/EDUCATION: Graduation from standard high school or the equivalent

EXPERIENCE: Four years of full-time or equivalent part-time paid experience in bookkeeping, sales, cashiering, or related public contact work, one year of which must have been in a lead worker or administrative support capacity.

Substitution: College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.

ADDITIONAL REQUIREMENTS: A valid driver’s license is required and must be maintained. Work schedules are assigned and rotated on a regular basis. Overtime hours may be required.

SPECIAL REQUIREMENTS: All applicants must consent to fingerprinting and a criminal background investigation. Must obtain and maintain certification to conduct various types of driver skills testing.

• Candidate Contact Name: Brenda Hill
• Phone Number: 304-352-5944
• Email Address: [e-mail]