Transportation Dispatcher — Customer Support & Safety

Transdev North America, Inc.; Columbus (OH); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Vacation

Sick days

Holidays

401(k) retirement plan

Medical/dental/vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America, Inc. in Columbus, Ohio is seeking a Dispatcher to manage road service through close coordination with operators and to provide frontline customer support, with a strong emphasis on safety and reliability.

The role requires 3–5 years of dispatching experience, excellent communication and problem-solving abilities, and the flexibility to work shifts. DOT testing may be required, and the position offers competitive compensation and benefits.

Qualifications

• High School Diploma or GED required; Technical Degree preferred.
• 3-5 years' dispatching experience.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible schedules.
• Subject to a DOT drug testing and compliance with 49 CFR Part 40.

Responsibilities

• Oversee road service by tracking trip performance, on-time routing, and incidents.
• Provide customer support regarding trips, no-shows, cancellations and missed trips.
• Manage vehicle operator emergencies; liaise between carrier and emergency services.
• Review daily route performance and respond to issues affecting service.
• Perform other duties as required.

Skills

Dispatching experience

Customer service skills

Problem solving

DOT compliance

Education

High School Diploma or GED

Technical Degree preferred

Job description

Transdev North America, Inc. in Columbus, Ohio is seeking a Dispatcher to manage road service through close coordination with operators and to provide frontline customer support, with a strong emphasis on safety and reliability.

The role requires 3–5 years of dispatching experience, excellent communication and problem-solving abilities, and the flexibility to work shifts. DOT testing may be required, and the position offers competitive compensation and benefits.