Dispatcher, Road Services & Customer Support

Transdev; Columbus (OH); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Vacation 2 weeks

Sick days 5

Holidays 12 days

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev in Columbus, Ohio is seeking a Dispatcher to oversee road service and provide customer support while ensuring safety. At least a high school diploma with dispatch experience is expected, along with strong verbal and interpersonal skills. Flexible shifts and DOT compliance may apply.

Join a team focused on safe, reliable mobility solutions with comprehensive benefits and competitive pay.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service by tracking trip performance measures and on-time arrivals.
• Provide customer support regarding trips including no shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators; liaise with emergency services.
• Manage daily service by reviewing route performance and responding to issues.
• Other duties as required.

Skills

Excellent verbal interpersonal skills

Customer service skills

Problem solving

Analytical skills

Flexible working hours

Education

High School Diploma or GED

Technical Degree preferred

Job description

Transdev in Columbus, Ohio is seeking a Dispatcher to oversee road service and provide customer support while ensuring safety. At least a high school diploma with dispatch experience is expected, along with strong verbal and interpersonal skills. Flexible shifts and DOT compliance may apply.

Join a team focused on safe, reliable mobility solutions with comprehensive benefits and competitive pay.