Transportation Dispatch Lead - Shift Coach & Ops

Verida Inc; Washington (District of Columbia); On-site; USD 22,000 - 30,000; Full time

Job summary

Verida Inc. is recruiting a General Admin Support Worker in Washington, DC to assist the Transportation Department's supervisor and team. The role covers demand routing, dispatching, and communications with providers, members, and facilities.

You will help ensure smooth operations during shifts and complete shift paperwork. The position requires strong basic math, reading and writing, professional communication, and the ability to type 30 wpm.

Qualifications

• Strong reading, writing, and arithmetic skills.
• Ability to type 30 wpm.
• Professional verbal and written communication skills.
• Willingness to work a flexible schedule including days, nights, holidays and weekends.
• Computer literate with the ability to learn customer service software applications.

Responsibilities

• Monitor operations per policies and procedures.
• Train and coach team members with the supervisor.
• Manage shift schedule and workstation assignments/rotations.
• Coordinate production startups, shutdowns and changeovers with the supervisor.
• Meet shift goals and ensure quality service for members and customers.
• Adjust as needed to maintain compliance with specifications.
• Operate within SOPs and communicate with the Supervisor.

Skills

Reading

Writing

Arithmetic

Typing 30 wpm

Tools

Customer service software

Job description

Verida Inc. is recruiting a General Admin Support Worker in Washington, DC to assist the Transportation Department's supervisor and team. The role covers demand routing, dispatching, and communications with providers, members, and facilities.

You will help ensure smooth operations during shifts and complete shift paperwork. The position requires strong basic math, reading and writing, professional communication, and the ability to type 30 wpm.