Dispatch Team Lead - DC

Verida Inc; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

Southeastrans is seeking a Dispatch Team Lead to support the DC operations. This on-site role assists the Supervisor in overseeing the call center shift, ensuring smooth operation and adherence to policies.

Responsibilities include monitoring shift performance, training teammates, coordinating schedules, startup/shutdown activities, and maintaining quality and safety standards. You will report to the Supervisor and help meet daily targets.

Qualifications

• Strong reading, writing, and arithmetic skills are required.
• Professional verbal and written communication skills.
• Ability to type 30 wpm.
• Willingness to work a flexible schedule including days, nights, holidays and weekends.

Responsibilities

• Monitor the operation in accordance with policies and procedures.
• Train and coach team members in conjunction with the supervisor.
• Manage shift schedule including workstation assignments/rotations with the supervisor.
• Coordinate production startups, shutdowns, and changeovers with the supervisor.
• Meet shift goals and ensure quality control.
• Make adjustments to maintain SOP compliance and a safe environment.
• Complete shift paperwork and assist in the assigned department as necessary.

Skills

Reading writing arithmetic

Verbal communication

Typing speed

Flexibility

Tools

Customer service software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatch Team Lead - DC

Southeastrans General Full Time Admin Support Worker Washington, DC, US

LOCATION - ON-SITE in the DISTRICT of COLUMBIA

SUMMARY: Assist the Supervisor in the call center operation in accordance with policies and procedures.Ensure smooth call center operation during shift.

ESSENTIAL FUNCTIONS:

• Monitor the operation in accordance with policies and procedures.
• Train and coach team members in conjunction with the supervisor.
• Responsible for shift schedule to include, work station assignments/rotations with the supervisor.
• Coordinate production startups, shutdowns, and changeovers with the supervisor.
• Responsible to meet shift goals.
• Responsible for quality control.
• Make adjustments as necessary during the shift to maintain compliance.
• Operate within standard operating procedures (SOPs).
• Communicate with Supervisor.
• Ensure a clean and safe work environment.
• Complete shift paperwork.
• Assist in the assigned department as necessary.
• Other duties as assigned.

QUALIFICATIONS REQUIRED:

• Strongreading, writing, and arithmetic skills are required.
• Computer literate with the ability to learn customer service software applications.
• Duties require professional verbal and written communication skills
• Ability to type 30 wpm.
• Work requires the willingness to work a flexible schedule including days, nights, holidays and weekends.