Medical Transportation Dispatch & Scheduling Specialist

Verida, Inc.; Washington; On-site; USD 35,000 - 48,000; Full time

Job summary

Verida, Inc. in Washington, DC is seeking a Customer Service Representative (On-Site) to ensure accurate, courteous support for non-emergency medical transportation requests. You will handle scheduling, eligibility screening, and coordination with facilities to deliver timely services.

The role requires strong typing, basic computer skills, and the ability to work independently or as part of a team in a fast-paced environment. Full-time position with standard benefits.

Qualifications

• Must have basic computer and typing skills.
• Typing speed of 30 wpm or more.
• Able to work in a busy environment.
• Capable of working independently or as part of a team.

Responsibilities

• Assist callers in a courteous and professional manner.
• Screen and determine eligibility for services.
• Gather accurate information to schedule transportation.
• Maintain up-to-date knowledge of local transport policies.
• Use trip scheduling and dispatch software effectively.
• Maintain confidentiality of client, company and employee data.
• Communicate with facilities and providers to coordinate services.
• Coordinate discharges with Trip Validation Specialist as needed.
• Inform Supervisor of scheduling or service issues.
• Complete required records and reports.
• Utilize telecommunications systems efficiently.

Skills

Basic computer skills

Typing 30 wpm

Busy environment

Team oriented

Job description

Verida, Inc. in Washington, DC is seeking a Customer Service Representative (On-Site) to ensure accurate, courteous support for non-emergency medical transportation requests. You will handle scheduling, eligibility screening, and coordination with facilities to deliver timely services.

The role requires strong typing, basic computer skills, and the ability to work independently or as part of a team in a fast-paced environment. Full-time position with standard benefits.