Transportation Admin 11:30a-8p

Colonial Group; Buffalo (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

ACV Auctions Transportation is seeking a Transportation Administrator to verify buyer transport orders and resolve carrier payment inquiries promptly. The role supports a fast-paced logistics environment and requires strong communication with carrier partners by phone and email.

You will manage BOL verification, assist with payment inquiries, and help convert carriers from checks to ACH, while ensuring accurate data entry in Salesforce and Netsuite. Monday–Friday 11:30a-8p availability.

Qualifications

• High School Diploma or equivalent required.
• 1 year related experience in customer service, transportation, and/or payments operations.
• Ability to read, write, speak and understand English.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for ensuring timely payment to our carrier partners
• Verify receipt and accuracy of bills of lading (BOL)
• Assist carriers with payment inquiries
• Communicate the value of working with ACV and why they would want to partner with us.
• Convert carriers from check payments to ACH by communicating how much faster it is
• Verify all pertinent carrier information is accurately entered into Salesforce
• Set proper expectations with carriers regarding how fast we pay
• Collect and upload carrier documents to Netsuite and Salesforce
• Provide high-quality support to carriers via phone and email as needed
• Resolve challenging and complicated payment issues with effective problem solving skills
• Follow through to ensure timely, proper resolution and provide continuous communication to all parties involved.
• Other duties as assigned.

Skills

Customer service

Payments operations

Communication

Problem-solving

Team collaboration

Multidepartment coordination

Phone support

Self-motivated

Urgency orientation

Microsoft Office

Education

High School Diploma or equivalent

Tools

Salesforce

Microsoft Office Suite

Job description

Who we are looking for:

ACV Auctions Transportation is looking for an enthusiastic Transportation Administrator who has a knack for cars and wants an opportunity to join a growing company. Transportation is fast-paced and vital to our business; our carrier partners work hard and appreciate super fast payment. This role is responsible for verifying buyer transport orders and achieving the successful resolution of carrier payment inquiries in a timely manner.

Please note the required schedule for this position is Monday-Friday 11:30a-8p

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for ensuring timely payment to our carrier partners
• Verify receipt and accuracy of bills of lading (BOL)
• Assist carriers with payment inquiries
• Communicate the value of working with ACV and why they would want to partner with us.
• Convert carriers from check payments to ACH by communicating how much faster it is
• Verify all pertinent carrier information is accurately entered into Salesforce
• Set proper expectations with carriers regarding how fast we pay
• Collect and upload carrier documents to Netsuite and Salesforce
• Provide high-quality support to carriers via phone and email as needed
• Resolve challenging and complicated payment issues with effective problem solving skills
• Follow through to ensure timely, proper resolution and provide continuous communication to all parties involved.
• Other duties as assigned.

What you will need:

• High School Diploma or equivalent required.
• 1 year related experience in customer service, transportation, and/or payments operations.
• Ability to read, write, speak and understand English.
• A reliable self-starter attitude that can thrive in an entrepreneurial environment.
• The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer.
• Problem-solving capability.
• Able to navigate multiple departments.
• Comfort in talking to customers on the phone.
• Team Player who willingly accepts change and continuous improvement.
• Excellent communication and organizational skills.
• A sense of urgency and self-motivation.
• Familiar with business technology (Microsoft Office Suite), Salesforce a plus.

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