Transportation Call Center Agent

Global Medical Response; Milwaukie (OR); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Global Medical Response in Milwaukie, OR is seeking a Call Taker to receive incoming calls from external customers requesting transportation. This full-time role focuses on delivering high-level customer service and precise data entry while adhering to safety-sensitive policies.

The position requires organization, English communication skills, and the ability to work flexible schedules. Training provided; opportunity to contribute to efficient emergency transportation coordination.

Formación

• High School Diploma or equivalent preferred but not required.
• Must communicate effectively in English, both verbally and in writing.
• Ability to use computer programs and learn internal systems.

Responsabilidades

• Answer in-coming calls.
• Enter client orders accurately using the order system.
• Provide trip details and confirmation number to clients.
• Ensure customer experience is responsive and professional at all times.
• Conduct self-audits to ensure data entry accuracy.
• Participate in workgroups to improve efficiencies.
• Meet call and data entry goals as set by management.
• Adhere to the work schedule.

Conocimientos

Clear communication

Data entry accuracy

Customer service

Organized

Team player

Problem solving

Work under pressure

Follow-up

Educación

High School diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Global Medical Response in Milwaukie, OR is seeking a Call Taker to receive incoming calls from external customers requesting transportation. This full-time role focuses on delivering high-level customer service and precise data entry while adhering to safety-sensitive policies.

The position requires organization, English communication skills, and the ability to work flexible schedules. Training provided; opportunity to contribute to efficient emergency transportation coordination.