Dispatcher - ComTrans - Located in Milwaukie, OR

Global Medical Response; Milwaukie (OR); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Global Medical Response in Milwaukie, OR is seeking a Dispatcher to manage routing of transportation orders to external providers. The role supports ComTrans with same-day dispatch and urgent requests, operating in a safety-sensitive environment.

The position requires 2–4 years of routing/dispatch experience, strong English communication, and the ability to learn routing software quickly. Regular full-time hours are provided, with a graveyard shift noted.

Formación

• Education: High School Graduate or equivalent preferred but not required
• Experience: 2-4 years experience in routing and dispatch.
• Age: All employees must be at least 18 years old.
• Graveyard Position

Responsabilidades

• Dispatch management of routing transportation orders to external providers.
• Process same day and urgent requests with providers.
• Identify recurring transports for consistent providers.
• Resolve trip issues with providers (late/no-shows).
• Review trip requests for accuracy (address, times).
• Communicate with customers and providers to confirm ETAs.
• Data entry as required
• Other duties as assigned.

Conocimientos

Communication

Dispatch knowledge

Organization

Local streets

Multitasking

Independence

Team player

Customer service

MS Office

Routing software

Decision making

Time management

Herramientas

Routing software

Descripción del empleo

Dispatcher

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

Located in Milwaukie, OR

More Information About This Job

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

BASIC FUNCTION

The Dispatcher manages all aspects of routing transportation orders to external providers efficiently, ensuring all prior day transportation are assigned to appropriate providers. Manages same day dispatch issues and requests. This position supports all Departments within ComTrans and in support of the ComTrans mission and goals. This position utilizes business knowledge, independent and creative thinking. ComTrans is a safety sensitive company.

Job description(s) are subject to change based on business necessity.

EMPLOYEE STATUS: Regular: Full-time; $22.00 per hour/ non-exempt position.

REQUIREMENTS

• Education: High School Graduate or equivalent preferred but not required
• Experience: 2-4 years experience in routing and dispatch required.
• Age: All ComTrans employees must be at least 18 years old.
• Graveyard Position

SKILLS, KNOWLEDGE, ABILITIES

• Communicate effectively both verbally and written in English.
• Be thoroughly knowledgeable of our all dispatch function (viewed as an expert) including routing, scheduling, mapping, time constraints, and data entry.
• Maintain an organized and efficient work environment.
• Exceptional knowledge of all area streets, address, direction.
• Multi-task, balance workload, and demonstrate good organization skills.
• Work independently with little supervision.
• Be a strong team player.
• Understand customer service internally and externally.
• Utilize information systems and the Microsoft Office suite of Programs.
• Able to quickly learn and become an expert in routing program(s)
• Use sound judgment in making decisions and solving problems.
• Utilize time management skills - prioritizing and planning.

RESPONSIBILITIES

• The Dispatcher Dispatch Manager/Operations Manager
• Ensure all prior day transports are routed to external providers.
• Process same day and urgent requests, communicating directly with external providers to cover trips.
• Identify recurring transports and attempt to assign to consistent provider.
• Work with provider(s) to resolve trip issues (late, no-shows, etc.)
• Review trips requests for accuracy (address, appointment time, return times, etc., )
• Answer phone calls from customers and communicate with providers to resolve customer issues (ETA’s, no-show, etc.)
• Provide customers with trip confirmations and ETA’s, call providers when necessary.
• Work with providers in providing trip data.
• Conduct preliminary investigation regarding customer complaints by contacting assigned provider.
• Perform data entry as required
• Other duties as assigned.

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job: Check out our careers site benefits page to learn more about our benefit options.