Bilingual Customer Service Representative - WI

Southeastrans, Inc.; Madison (WI); On-site; USD 20,664 - 30,307; Full time

Job summary

Southeastrans, Inc. in Madison, WI is seeking a customer service specialist to ensure accurate, courteous support for non-emergency medical transportation requests.

You will screen, schedule, coordinate with facilities, and maintain records, while working in a fast-paced team environment.

Qualifications

• Basic computer and typing skills required.
• Type at least 30 wpm.
• Ability to work in a busy environment.
• Ability to work independently or with a team.

Responsibilities

• Assist callers in a courteous, professional manner at all times.
• Screen and determine eligibility for transportation services.
• Obtain information to schedule appropriate transportation modes.
• Maintain knowledge of local transportation policies and procedures.
• Accurately use trip scheduling and dispatch software.
• Maintain confidentiality of clients, company, and employees.
• Coordinate with facilities/providers for efficient transport services.
• Inform Supervisor of scheduling and service delivery issues.
• Complete required records and reports.
• Utilize telecommunications systems effectively.

Skills

Basic computer skills

Typing 30 wpm

Busy environment

Teamwork / independent work

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

LOCATION - ON-SITE IN MADISON, WI

POSITION CONTINGENT UPON AWARD OF CONTRACT

SUMMARY

This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services

ESSENTIAL FUNCTIONS

• Assists callers efficiently and in a polite, courteous and professional manner at all times.
• Conducts appropriate screening and eligibility functions.
• Obtains correct information to schedule appropriate modes of transportation.
• Maintains current knowledge of local operating transportation policies.
• Accurately and effectively uses trip scheduling and dispatch software.
• Maintains client, company and employee confidentiality.
• Communicates with facilities and/or providers as necessary to assure efficient transportation services.
• Coordination of urgent care and/or discharges with Trip Validation Specialist
• Keeps Supervisor informed concerning scheduling and/or service delivery problems
• Completes all required records and reports
• Effective use of telecommunications systems

REQUIRED SKILLS AND ABILITIES

• Basic computer and typing skills
• Type 30 wpm
• Able to work in a busy environment
• Able to work independently or with a team