Transportation Assistant

U.S. Department of Veterans Affairs; Lexington (KY); On-site; USD 38,000 - 52,000; Full time

Job summary

The U.S. Department of Veterans Affairs Veterans Transportation Service (VTS) at the Lexington VA Medical Center is seeking a Transportation Assistant. The role supports patient travel coordination, data collection, and scheduling, reporting to the Mobility Manager.

You will help streamline operations and ensure timely transportation for Veterans. Responsibilities include managing appointments, maintaining records, and generating reports while coordinating with clinic staff.

Qualifications

• Selective Placement Factor: experience in customer service with diverse customers.
• At least one full year of specialized experience at GS-5 level or equivalent.
• Experience must be documented with job title, duties, dates and hours per week.

Responsibilities

• Performs work involving management of appointments and admissions scheduling.
• Daily data collection and tracking for the Veteran Transportation Service.
• Enter data into automated tracking systems and ensure accuracy.
• Coordinate service practices to reduce waits and delays for patients.
• Plan and manage day-to-day operation of VTS program flow.
• Provide support services for electronic records management and driver scheduling.
• Work schedule: Monday - Friday, 8:00am-4:30pm.

Skills

Customer service

Tools

VISTA

CPRS

SharePoint

Job description

Summary

The Transportation Assistant positions are located at the Veterans Transportation Service (VTS) within the Service located at the VA Medical Center/Health Care System (VAMC/HCS) with several Community Based Outpatient Clinics. The incumbent reports directly to the Supervisor - Mobility Manager at the VA Medical Center in Lexington - KY.

Summary

The Transportation Assistant positions are located at the Veterans Transportation Service (VTS) within the Service located at the VA Medical Center/Health Care System (VAMC/HCS) with several Community Based Outpatient Clinics. The incumbent reports directly to the Supervisor - Mobility Manager at the VA Medical Center in Lexington - KY.

Qualifications

To qualify for this position at the GS-6 level - you must meet the following: This position includes a Selective Placement Factor (skill - knowledge - ability or other worker characteristics basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. The Selective Placement Factor for this position is: Experience in performing customer service duties to various types of customers - in various situations ~AND~ SPECIALIZED EXPERIENCE: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service - that is directly related to the work of the position and has equipped you with the particular knowledge - skills and abilities to successfully perform the duties as a Transportation Assistant. Qualifying specialized experience includes performing transportation support duties such as coordinating connections/scheduling - documenting travel information; collecting - compiling - and tracking data on a daily basis; performs a basic analysis of data and generates a variety of reports; entering data into automated tracking data bases; and planning and directing a program that provides support services. Note: Experience must be fully documented on your resume and must include job title - duties - month and year start/end dates AND hour worked per week. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Your experience must be fully documented on your resume and must include job title - duties - month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE - PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

• THIS IS NOT A VIRTUAL POSITION - YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION This position is located in the Veteran Transportation Service at the Department of Veterans Affairs (VA) - Veterans Health Administration (VHA) - VA Medical Center Lexington VA Health Care System - in Lexington - KY
• The primary purpose of this position is to perform a variety of functions - including being the primary contact to Veterans
• workload forecasting
• procedure development
• scheduling design
• quality improvement implementation
• modification of processes
• evaluation - and ongoing operational flow
• data collection
• tracking support
• consultation of management responsibilities
• and program support responsibilities
• Major duties and responsibilities will include: Performs work involving consult management - appointment scheduling and admissions scheduling
• Daily responsibilities include collecting - compiling - and tracking data and statistical information in support of Veteran Transportation Service (VTS)
• Performs a basic analysis of the data and generates a variety of reports
• Reviews documents - reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate
• Enters pertinent information into an automated tracking system
• Coordinates service practices that decrease waits and delays for patients in all specialty areas
• Utilizes the Veterans Health Information System & Technological Architecture (VISTA) - Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations
• Plans for - organizes - administers - and directs how the work will be accomplished for the Veteran Transportation Service (VTS) program
• Planning responsibilities require consideration of support services e.g. - systems management - operations - workload forecasting - review - and reporting of data/statistical results of program/project studies - vehicle maintenance and repair - etc
• Coordinates the day-to-day operation of Veteran Transportation Service (VTS) program flow - processes - and functions
• Plans and provides support services in the following types of program areas: electronic records management
• driver scheduling setup & management
• space utilization services
• Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs
• Performs other related duties as assigned
• Work Schedule: Monday - Friday
• Full - Time - 8:00am-4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved