Transportation Assistant

US-Department-of-Veterans-Affair; Lexington (KY); On-site; USD 38,000 - 52,000; Full time

Job summary

The Veterans Transportation Service (VTS) at VA Medical Center in Lexington, KY seeks a GS-6 Transportation Assistant. The incumbent reports to the Supervisor, Mobility Manager and supports transport operations across VAMC/HCS clinics.

A selective placement factor requires proven customer service experience with diverse customers to ensure satisfactory performance. Specialized experience includes coordinating connections/scheduling, collecting and analyzing travel data, producing reports, and

Qualifications

• Selective Placement Factor requires experience in performing customer service duties with various customers.

Skills

Customer service experience

Job description

To qualify for this position at the GS-6 level, you must meet the following:

The Transportation Assistant positions are located at the Veterans Transportation Service (VTS) within the Service located at the VA Medical Center/Health Care System (VAMC/HCS) with several Community Based Outpatient Clinics. The incumbent reports directly to the Supervisor, Mobility Manager at the VA Medical Center in Lexington, KY.

This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristics basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration.

The Selective Placement Factor for this position is:

Experience in performing customer service duties to various types of customers, in various situations

SPECIALIZED EXPERIENCE:

You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Transportation Assistant. Qualifying specialized experience includes performing transportation support duties such as coordinating connections/scheduling, documenting travel information; collecting, compiling, and tracking data on a daily basis; performs a basic analysis of data and generates a variety of reports; entering data into automated tracking data bases; and planning and directing a program that provides support services. Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.