Supv Mobility Transportation Specialist

U.S. Department of Veterans Affairs; Tampa (FL); On-site; USD 75,000 - 95,000; Full time

Job summary

The Supervisory Mobility Transportation Specialist - Mobility Manager in Health Administration Service at the U.S. Department of Veterans Affairs in Tampa oversees Veterans Transportation Service and Beneficiary Travel programs, ensuring safe and reliable patient transport and contract management.

The role includes leading staff, coordinating with state and local agencies, analyzing performance, and directing budget and resources to expand transportation access for Veterans in the Medical Center

Responsibilities

• Oversee the Veterans Transportation Service (VTS) and Beneficiary Travel (BT) programs and ensure regulatory compliance.
• Serve as the Contracting Officer Representative for transportation contracts, including common carrier, SMT, ambulance, and air ambulance.
• Coordinate with state Veterans and Transportation Agencies and local providers to expand transportation networks.
• Manage the Veterans Transportation Program (VTP) ensuring safe, reliable transportation for Veterans to and from VA facilities and non-VA appointments.
• Plan, develop, evaluate, and direct administrative activities related to transportation for Veterans, active duty service members, in metro and rural areas.
• Develop and submit performance reports, manage budgets, and advise HAS service line management on transportation matters.
• Supervise staff, set performance expectations, evaluate performance, and provide coaching and counseling as needed.

Job description

Summary

The incumbent serves as a Supervisory Mobility Transportation Specialist - Mobility Manager in Health Administration Service (HAS) and manages all Veterans Transportation Service (VTS) and Beneficiary Travel (BT) Program activities - including patient transport - Special Mode Travel (SMT) - mileage reimbursement claims - transportation contracts - 911 ambulance claims - inter-facility transfers - and common carrier transportation.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 09/21/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Although the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Specialized Experience-You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service that has given the applicant the particular knowledge - skills and abilities required to successfully perform the duties of a Supervisory Mobility Transportation Specialist - Mobility Manager - experience that demonstrated a knowledge of the transportation function(s) of the position and that is typically in or related to the work of the position to be filled. Specialized experience includes: fleet management and/or common carrier transportation; planning and directing administrative activities related to transportation; prioritizing program resource when conflicts arise; analyzing and evaluating information pertinent to the efficient and effective operation of a transportation program; and providing leadership/supervision - instruction/counsel to employees.

NOTE: Experience must be fully documented on your resume and must include job title - duties - month and year start/end dates AND hours worked per week. OR - SUBSTITUTION OF EDUCATION FOR EXPERIENCE (TRANSCRIPT REQUIRED): Requires successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. - if related - with a major study in accounting - business administration - business or commercial law - commerce - economics - engineering - finance - industrial management - statistics - traffic management - transportation - motor mechanics - or other fields related to the Supervisory Mobility Transportation Specialist - Mobility Manager position. Such education must demonstrate the knowledge - skills - and abilities necessary to do the work of the position. OR - COMBINATION OF EDUCATION AND EXPERIENCE (TRANSCRIPT REQUIRED): Equivalent combination of successfully completed graduate level education (beyond the second year) and specialized experience - as described above - may be used to meet total experience requirements for this grade level. The education portion must include graduate courses that demonstrate the knowledge - skills - and abilities necessary to do to the work of the position such as accounting - business administration - business or commercial law - commerce - economics - engineering - finance - industrial management - statistics - traffic management - transportation - motor mechanics - or other fields related to the Supervisory Mobility Transportation Specialist position-Mobility Manager.

You will be rated on the following Competencies for this position: Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies - knowledge - and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience - including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements and Work Environment: The work is primarily sedentary - although some slight physical effort may be required. Travel will be required on a periodic basis. Work is typically performed in an adequately lighted and climate-controlled office within a VA Medical Center. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• The Supervisory Mobility Transportation Specialist - Mobility Manager in Health Administration Services manages and oversees the VTS and BT processes and ensures compliance with regulatory guidance - while assuring program effectiveness
• They serve as the Contracting Officer Representative for all transportation contracts - including common carrier - Special Mode - ambulance - and air ambulance
• The incumbent is also responsible for working with state Veterans and Transportation Agencies and local transportation providers to establish expanded transportation networks to improve Veterans' access to care
• Major duties include but are not limited to: Manages the Veterans Transportation Program (VTP) at the facility which provides safe and reliable transportation to Veterans who require assistance traveling to and from VA health care facilities and authorized non-VA health care appointments within the Medical Center's catchment area
• Orchestrates travel for eligible enrollees through mileage reimbursement and contracted travel modes
• Plans - develops - evaluates - markets and directs key administrative activities in multiple programs related to transportation system for Veterans - active duty service members - in metropolitan and rural/remote rural areas - especially those which are disabled - frail - elderly or receiving life dependent treatments (dialysis - chemo therapy - radiation therapy - etc.)
• Conducts complex and special studies for efficiency and productivity and recommends changes or improvements in work methods and procedures
• Identifies resources (staffing - funding - equipment - facilities) required to support varied level of program operations
• Manages transportation budget - analyzes organizational budgets - and provides advice and recommendations to HAS service line management - as appropriate - including critical budget areas and all Transportation program matters
• Serves as Contracting Officer Representative for all transportation contracts - including common carrier - special mode - ambulance - and air ambulance for the VTP program
• Provides consistent and effective outreach to community transit authorities
• Coordinates the preparation and submission of recurring monthly - quarterly and annual performance improvement reports - management briefings - summaries - and a wide variety of nonrecurring reports
• Assures performance measures and standards issued by various accrediting - regulatory - and higher agency authorities
• Performs the full range of supervisory responsibilities to include but not limited to establishes guidelines and performance expectations for staff
• observes and evaluates employees' performance
• provides advice - counsel - and instruction to employees on both work and administrative matters
• hears and resolves minor complaints and grievances
• reviews - approves or disapproves leave requests
• adjusts work procedures among staff according to workload - etc
• Assures that all transportation staff obtain and maintains appropriate licenses - certifications and training appropriate for each position
• Performs other related duties as assigned
• Work Schedule: Monday-Friday 8:00am - 4:30pm Position Description/PD#: Supv Mobility Transportation Specialist/PD99781S