Supervisory Transportation Assistant

U.S. Department of Veterans Affairs; Jackson (MS); On-site; USD 52,000 - 80,000; Full time

Job summary

U.S. Department of Veterans Affairs at the VA Medical Center in Jackson, MS is seeking a lead for the Beneficiary Travel transportation services.

The role will provide leadership in managing the transportation staff within the Medical Administration Service, Beneficiary Travel, ensuring accurate eligibility determinations and efficient operations. The incumbent will collaborate across teams to forecast workload, design scheduling processes, implement policies, and improve service delivery for

Qualifications

• Specialized experience includes: managing transportation program operations; overseeing staff who schedule transportation; implementing policies and plans to support transportation services.
• Analyzing the effectiveness and efficiency of transportation program operations; analyzing and resolving transportation issues; communicating with a range of individuals.
• Assessment includes: Conflict Management, Influencing/Negotiating, Planning and Evaluating, Supervisory Situational Judgment Test.

Responsibilities

• Ensures staff make appropriate eligibility determinations for transportation and beneficiary travel reimbursements.
• Modifies processes and evaluates the operational flow of the Beneficiary Travel program.
• Collaborates for workload forecasting, scheduling design, procedure development, and quality improvement.

Skills

Leadership

Transportation operations

Staff supervision

Policy development

Job description

Summary

Employee will be assigned to Medical Administration Service - Beneficiary Travel at the VA Medical Center - Jackson - MS. The primary function of this position is to provide leadership in the management of the transportation staff.

Summary

Employee will be assigned to Medical Administration Service - Beneficiary Travel at the VA Medical Center - Jackson - MS. The primary function of this position is to provide leadership in the management of the transportation staff.

Qualifications

SPECIALIZED EXPERIENCE: Applicants must possess at least one (1) year of specialized experience that equipped them with the particular knowledge - skills - and abilities to perform successfully the duties of this position - and that is typically in or related to the work of this position. To be creditable - this experience must have been equivalent to at least the GS-7 level in the Federal service. Specialized experience includes: managing transportation program operations; overseeing staff who schedule transportation to include assigning work; implementing policies and plans to support transportation services; analyzing the effectiveness and efficiency of transportation program operations; analyzing and resolving transportation issues; and communicating with a range of individuals. Your qualifications will be evaluated based on your application materials (e.g. - resume - supporting documents) - your responses on the application questionnaire - and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Conflict Management Influencing/Negotiating Manages Resources Partnering Planning and Evaluating Supervisory Situational Judgment Test. Applicants will be required to complete a Supervisory Situational Judgment Test (SSJT) as part of the assessment process for this position. The SSJT evaluates judgment and decision-making skills that align with relevant competencies - organizational values - and best practices. Assessment results may be used as part of the evaluation - ranking and referral process. This is not a timed test - however - the assessment is expected to take approximately 45 minutes or less to complete. The assessment for this application does not include a cut score for a minimum level of required proficiency in these critical general competencies. However - you must answer each item in the assessment. IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies - knowledge - and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience - including volunteer experience. Physical Requirements: This is primarily a sedentary position - but the work requires some walking - bending - stooping - and carrying of light objects such as manuals - documents - etc. Concentration and sustained performance under prolonged stress is required because of the time factors involved in completion of work assignments within deadlines. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• ***THIS IS NOT A VIRTUAL POSITION - YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include but may not be limited to the following: Ensures that staff make the appropriate eligibility determinations for transportation and beneficiary travel reimbursements for healthcare visits
• Modifies processes when needed and evaluates the ongoing operational flow of the Beneficiary Travel (BT) program
• Collaborates with others for transportation workload forecasting - scheduling design - procedure development - and quality improvement implementation
• Develops - adapts - and implements policies and plans to support the mission of the Beneficiary Travel (BT) program
• Plans - directs - and manages the facility's Beneficiary Travel program
• Manages program operations to identify and define requirements for the use of automated systems when dispatching and routing drivers
• Promotes the enhancement and facilitation of access to transportation services - including the integration and coordination of services
• Provides training for staff on a variety of transportation management and patient related software
• Investigates patient complaints on travel eligibility issues and prepares written responses
• Assists in orienting and advising physicians - residents - and interns in VA regulations - policies - and procedures on transportation and beneficiary travel matters
• Explains the various modes of transportation available to the patient based on their eligibility criteria and differences related to reimbursement
• Makes presentations and attends meetings with a variety of groups - organizations - boards - and committees related to passenger transportation to promote coordination
• Serves as first line supervisor and performs duties such as: assigs work
• staff evaluations
• initiating action on disciplinary matters - counseling staff - approval of leave and work schedules - etc
• Assists and educates staff and Veterans on the beneficiary travel program and refers them to the appropriate staff to make transportation arrangements
• Performs other related duties as assigned
• Work Schedule: Monday - Friday - 8:00am - 4:30pm
• Recruitment & Relocation Incentives: Not authorized