Transportation Assistant

U.S. Department of Veterans Affairs; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Transportation Assistant position within the U.S. Department of Veterans Affairs focuses on serving as the primary contact for Veterans’ transportation needs.

It encompasses scheduling, data collection and tracking, consult management, and program support responsibilities in a Veterans Transportation Service unit. The role involves data entry into automated systems, analysis of data, and coordination of workflow to minimize delays while ensuring accuracy and adherence to regulations.

Qualifications

• Specialized experience includes data entry, scheduling, and data tracking.
• Ability to prepare written instructions and correspondence.
• Education substitution or combination options may apply.

Responsibilities

• Perform scheduling and admissions scheduling for veterans.
• Collect, compile, and track data and generate reports.
• Enter pertinent information into automated tracking systems.
• Coordinate service practices to reduce patient waits and delays.
• Support the VTS program flow and provide program-related planning.
• Review documents for omissions and ensure data accuracy.

Skills

Data entry

Scheduling

Data collection

Compliance awareness

Education

Four years above high school (GS-5)

Job description

Summary

The Transportation Assistant acts as primary contact to Veterans for transportation needs. The three major areas of responsibility are: (1) Scheduling - Data Collection - & Tracking Support; (2) Consult Management responsibilities; (3) Program Support responsibilities.

Summary

The Transportation Assistant acts as primary contact to Veterans for transportation needs. The three major areas of responsibility are: (1) Scheduling - Data Collection - & Tracking Support; (2) Consult Management responsibilities; (3) Program Support responsibilities.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement. You may qualify at the GS-5 level if you fulfill one of the following qualifications: -SPECIALIZED EXPERIENCE GS-5: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-04) in the Federal Service - that is directly related to the work of the position and has equipped you with the particular knowledge - skills and abilities to successfully perform the duties as a Transportation Assistant. Qualifying specialized experience includes preparing written instructions and a variety of correspondence; performing data entry into an automated system; scheduling appointments and admissions; collecting - compiling - and tracking of data; and ensuring compliance with regulations and procedures. ~OR~ -EDUCATION SUBSTITUTION GS-5 (TRANSCRIPTS REQUIRED): Successfully completed four (4) years above high school in any field for which high school graduation or the equivalent is the normal prerequisite. Transcripts must be submitted at time of application. ~OR~ -COMBINATION GS-5 (TRANSCRIPTS REQUIRED): Equivalent combination of successfully completed post-high school education in excess of the first 60 semester hours (beyond the second year) and specialized experience as described above - which meet the total experience requirements for this grade level. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Transcripts must be submitted at time of application. Physical Requirements and Work Environment: Incumbent will be exposed to stressful working situations that require a professional attitude and collective reasoning. The incumbent is subject to a high volume of work - the need for accuracy - frequency of interruptions and ever-changing demands due to program changes. Duties will be predominantly performed in the Veteran Transportation Service program office with intermittent trips to various locations throughout the Medical Center's catchment area both in and near patient care areas where there may be risk of exposure to disease. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• ***THIS IS NOT A VIRTUAL POSITION - YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** This position involves a multi-grade career ladder
• The major duties listed below represent the full performance level of GS-6. At the GS-5 grade level - you will perform assignments of a more limited scope and with less independence
• You will progressively acquire the background necessary to perform at the full performance level of GS-6. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance - availability of higher level work - and availability of funds
• Major duties and responsibilities include: Performs work involving consult management - appointment scheduling and admissions scheduling
• Daily responsibilities include collecting - compiling - and tracking data and statistical information in support of Veteran Transportation Service (VTS)
• Performs a basic analysis of the data and generates a variety of reports
• Reviews documents - reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate
• Enters pertinent information into an automated tracking system
• Coordinates service practices that decrease waits and delays for patients in all specialty areas
• Utilizes the Veterans Health Information System & Technological Architecture (VISTA) - Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations
• Plans for - organizes - administers - and directs how the work will be accomplished for the VTS program
• Planning responsibilities require consideration of support services e.g. - systems management - operations - workload forecasting - review - and reporting of data/statistical results of program/project studies - vehicle maintenance and repair - etc
• Coordinates the day-to-day operation of VTS program flow - processes - and functions
• Plans and provides support services in the following types of program areas: electronic records management
• driver scheduling setup & management
• space utilization services
• Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs
• Performs other related duties as assigned
• Work Schedule: Monday-Friday 8:00am-4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved