Transportation Assistant

US-Department-of-Veterans-Affair; Des Moines (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

The U.S. Department of Veterans Affairs - Veterans Health Administration is seeking a Transportation Assistant at the Veterans Transportation Service housed within the VA Medical Center in Des Moines, IA.

The role reports to the Supervisor, Mobility Manager and supports travel logistics for Veterans and staff at VAMC Des Moines. Qualified candidates will have experience with coordinating connections and scheduling, collecting and analyzing data, and preparing routine reports.

Qualifications

• Experience in performing customer service duties to various types of customers in various situations.

Responsibilities

• Coordinating connections and scheduling travel.
• Documenting travel information and maintaining data.
• Collecting, compiling, and tracking data daily.
• Performing basic data analysis and generating reports.
• Entering data into automated tracking databases.
• Planning and directing a program that provides support services.

Skills

Customer service

Job description

The Transportation Assistant position is located at the Veterans Transportation Service (VTS) within the Service located at the VA Medical Center/Health Care System (VAMC/HCS) with several Community Based Outpatient Clinics. The incumbent reports directly to the Supervisor, Mobility Manager at the VA Medical Center in Des Moines, IA.

To qualify for this position at the GS-6 level, you must meet the following:

The Selective Placement Factor for this position is: Experience in performing customer service duties to various types of customers, in various situations

~AND~

SPECIALIZED EXPERIENCE: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Transportation Assistant. Qualifying specialized experience includes performing transportation support duties such as coordinating connections/scheduling, documenting travel information; collecting, compiling, and tracking data on a daily basis; performs a basic analysis of data and generates a variety of reports; entering data into automated tracking data bases; and planning and directing a program that provides support services. Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.