Transportation Assistant

U.S. Department of Veterans Affairs; Des Moines (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Veterans Transportation Service (VTS) at the VA Medical Center Des Moines, IA is seeking a Transportation Assistant. You will support the primary contact role to Veterans and help manage transportation services, scheduling, and related documentation.

This full-time position requires attention to data collection, reporting, and process improvement, with duties spanning workload forecasting, coordinating service practices, and ensuring accurate data entry in VISTA/CPRS/SharePoint.

Qualifications

• Selective Placement Factor requires experience in performing customer service duties with diverse customers.
• Specialized experience: 1 full year at GS-05 or equivalent in Federal service with duties related to transportation support, data collection, and reporting.

Responsibilities

• Serve as primary contact to Veterans and manage transportation services.
• Coordinate connections, scheduling, and admissions to support Veteran Transportation Service.
• Collect, compile, and track data; generate routine reports and analyze data.
• Enter data into automated tracking systems (VISTA/CPRS/SharePoint) and ensure accuracy.
• Assist in workload forecasting and developing procedures to improve service delivery.
• Support program management and daily operation of VTS at Des Moines VA Health Care System.

Skills

Customer service

Data entry

Scheduling

Report generation

Record keeping

Tools

VISTA

CPRS

SharePoint

Job description

The Transportation Assistant position is located at the Veterans Transportation Service (VTS) within the Service located at the VA Medical Center/Health Care System (VAMC/HCS) with several Community Based Outpatient Clinics. The incumbent reports directly to the Supervisor - Mobility Manager at the VA Medical Center in Des Moines - IA.

Qualifications

To qualify for this position at the GS-6 level - you must meet the following: This position includes a Selective Placement Factor (skill - knowledge - ability or other worker characteristics basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. The Selective Placement Factor for this position is: Experience in performing customer service duties to various types of customers - in various situations ~AND~ SPECIALIZED EXPERIENCE: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service - that is directly related to the work of the position and has equipped you with the particular knowledge - skills and abilities to successfully perform the duties as a Transportation Assistant. Qualifying specialized experience includes performing transportation support duties such as coordinating connections/scheduling - documenting travel information; collecting - compiling - and tracking data on a daily basis; performs a basic analysis of data and generates a variety of reports; entering data into automated tracking data bases; and planning and directing a program that provides support services. Note: Experience must be fully documented on your resume and must include job title - duties - month and year start/end dates AND hour worked per week. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

• ***THIS IS NOT A VIRTUAL POSITION - YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** This position is located in the Veteran Transportation Service at the Department of Veterans Affairs (VA) - Veterans Health Administration (VHA) - VA Medical Center Des Moines VA Health Care System - in Des Moines - IA
• The primary purpose of this position is to perform a variety of functions - including being the primary contact to Veterans
• workload forecasting
• procedure development
• scheduling design
• quality improvement implementation
• modification of processes
• evaluation - and ongoing operational flow
• data collection
• tracking support
• consultation of management responsibilities
• and program support responsibilities
• Major duties and responsibilities will include: Performs work involving consult management - appointment scheduling and admissions scheduling
• Daily responsibilities include collecting - compiling - and tracking data and statistical information in support of Veteran Transportation Service (VTS)
• Performs a basic analysis of the data and generates a variety of reports
• Reviews documents - reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate
• Enters pertinent information into an automated tracking system
• Coordinates service practices that decrease waits and delays for patients in all specialty areas
• Utilizes the Veterans Health Information System & Technological Architecture (VISTA) - Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations
• Plans for - organizes - administers - and directs how the work will be accomplished for the Veteran Transportation Service (VTS) program
• Planning responsibilities require consideration of support services e.g. - systems management - operations - workload forecasting - review - and reporting of data/statistical results of program/project studies - vehicle maintenance and repair - etc
• Coordinates the day-to-day operation of Veteran Transportation Service (VTS) program flow - processes - and functions
• Plans and provides support services in the following types of program areas: electronic records management
• driver scheduling setup & management
• space utilization services
• Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs
• Performs other related duties as assigned
• Work Schedule: Monday - Friday
• Full - Time - Multiple Tours available
• 7:30am - 4:00pm - 8:00am-4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved