Transportation Admin & Customer Care Specialist

Carrix, Inc./SSA Marine, Inc.; Carson (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Carrix, Inc./SSA Marine, Inc. is seeking a Customer Service Representative to provide administrative support, including data entry, billing, and dispatch tasks in a climate-controlled office.

The role emphasizes professional communication with customers and colleagues and requires strong attention to detail. You will maintain customer records, respond to inquiries, and help ensure accurate billing addresses while supporting driver payroll; prior experience in customer service and MS Office is

Qualifications

• High School diploma required.
• 3-5 years of customer service and administrative experience is required.
• Strong communication with co-workers, management, and clients.
• Proficient with Microsoft Office and standard office equipment.

Responsibilities

• Provide data entry support for all new and updated job tenders received by customers.
• Maintain and ensure the accuracy of customer information, including customer codes and correct billing addresses, are kept up to date.
• Respond to internal and external customer emails and phone calls.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• May assist in driver payroll and benefits management.
• Records management.
• Provide timely reports to immediate supervisor as requested.
• Understand DOT hours of service and ensure driver compliance.
• Other duties as assigned.

Skills

Data entry

Customer service

Communication

Teamwork

Microsoft Office

Billing

Dispatch support

Payroll

Education

High School diploma

Job description

Carrix, Inc./SSA Marine, Inc. is seeking a Customer Service Representative to provide administrative support, including data entry, billing, and dispatch tasks in a climate-controlled office.

The role emphasizes professional communication with customers and colleagues and requires strong attention to detail. You will maintain customer records, respond to inquiries, and help ensure accurate billing addresses while supporting driver payroll; prior experience in customer service and MS Office is