Customer Service Representative - Carson, CA

Carrix, Inc./SSA Marine, Inc.; Carson (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Carrix, Inc./SSA Marine, Inc. is seeking a Customer Service Representative to provide administrative support, including data entry, billing, and dispatch tasks in a climate-controlled office.

The role emphasizes professional communication with customers and colleagues and requires strong attention to detail. You will maintain customer records, respond to inquiries, and help ensure accurate billing addresses while supporting driver payroll; prior experience in customer service and MS Office is

Qualifications

• High School diploma required.
• 3-5 years of customer service and administrative experience is required.
• Strong communication with co-workers, management, and clients.
• Proficient with Microsoft Office and standard office equipment.

Responsibilities

• Provide data entry support for all new and updated job tenders received by customers.
• Maintain and ensure the accuracy of customer information, including customer codes and correct billing addresses, are kept up to date.
• Respond to internal and external customer emails and phone calls.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• May assist in driver payroll and benefits management.
• Records management.
• Provide timely reports to immediate supervisor as requested.
• Understand DOT hours of service and ensure driver compliance.
• Other duties as assigned.

Skills

Data entry

Customer service

Communication

Teamwork

Microsoft Office

Billing

Dispatch support

Payroll

Education

High School diploma

Job description

The Customer Service Representative is responsible for providing a variety of administrative support, including, but not limited to, customer service, billing, and dispatch support.

Essential Responsibilities

• Provide data entry support for all new and updated job tenders received by customers.
• Maintain and ensure the accuracy of customer information, including customer codes and correct billing addresses, are kept up to date.
• Respond to internal and external customer emails and phone calls.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• May assist in driver payroll and benefits management.
• Records management.
• Provide timely reports to immediate supervisor as requested.
• Understand DOT hours of service and ensure driver compliance.
• Other duties as assigned.

• High School diploma required.
• 3-5 years of customer service and administrative experience is required.
• You must be able to communicate in a professional and proper manner with co-workers, management, and clients
• Knowledge of operating standard office equipment, including all Microsoft applications.
• Ability to work independently and as part of a team and take on new tasks with a high level of difficulty.

Work environment

• Required job duties are normally performed in a climate-controlled office environment.
• Exposure to computer screens.
• The noise level in the work environment is usually moderate.

Pay Range

$23.00-25.00 per hour

The posted compensation range is based on the applicable geographic market for the position and may vary depending on factors such as related experience and skill set. Final compensation will be determined based on these items and other relevant factors.

Our Company is an Equal Opportunity Employer