Customer Service Representative

SSA Marine; Carson (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid parental leave

Paid sick leave

Paid vacation

Company holidays

401k plan

Employee Assistance Program

Job summary

SSA Marine in Carson, CA is seeking a Customer Service Representative to provide administrative support, billing, and dispatch assistance, with a focus on accurate data entry for new and updated tenders. You will maintain customer records, handle emails and calls, assess customer needs, and build trusted relationships.

The role may include driver payroll support, records management, and timely reporting. The position requires a high school diploma and 3–5 years of customer service experience,

Qualifications

• High School diploma required.
• 3-5 years of customer service and administrative experience is required.
• You must be able to communicate in a professional and proper manner with co-workers, management, and clients
• Knowledge of operating standard office equipment, including all Microsoft applications.
• Ability to work independently and as part of a team and take on new tasks with a high level of difficulty.

Responsibilities

• Provide data entry support for all new and updated job tenders received by customers.
• Maintain and ensure the accuracy of customer information, including customer codes and correct billing addresses, are kept up to date.
• Respond to internal and external customer emails and phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• May assist in driver payroll and benefits management.
• Records management.
• Provide timely reports to immediate supervisor as requested.
• Understand DOT hours of service and ensure driver compliance.
• Other duties as assigned.

Skills

Customer service

Data entry

Administrative support

Education

High School diploma

Tools

Microsoft Office

Job description

The Customer Service Representative is responsible for providing a variety of administrative support, including, but not limited to, customer service, billing, and dispatch support.

Essential Responsibilities

• Provide data entry support for all new and updated job tenders received by customers.
• Maintain and ensure the accuracy of customer information, including customer codes and correct billing addresses, are kept up to date.
• Respond to internal and external customer emails and phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• May assist in driver payroll and benefits management.
• Records management.
• Provide timely reports to immediate supervisor as requested.
• Understand DOT hours of service and ensure driver compliance.
• Other duties as assigned.

Qualifications

• High School diploma required.
• 3-5 years of customer service and administrative experience is required.
• You must be able to communicate in a professional and proper manner with co-workers, management, and clients
• Knowledge of operating standard office equipment, including all Microsoft applications.
• Ability to work independently and as part of a team and take on new tasks with a high level of difficulty.

Work Environment

• Required job duties are normally performed in a climate-controlled office environment.
• Exposure to computer screens.
• The noise level in the work environment is usually moderate.

Pay Range:

$23.00-25.00 per hour

The posted compensation range is based on the applicable geographic market for the position and may vary depending on factors such as related experience and skill set. Final compensation will be determined based on these items and other relevant factors.

Benefits

Our Company is an Equal Opportunity Employer

• Eligible employees (and their families) may qualify for medical, dental, and vision insurance, as well as having basic life and accidental death insurance, paid disability insurance, including paid parental leave if eligible, and an Employee Assistance Program.
• Employees will receive paid sick and vacation time, and company holidays if eligible.
• The company also offers paid bereavement leave, and paid jury duty.
• Eligible employees can enroll in our company's 401k plan, as well as a retirement plan.
• Employees will be eligible for discretionary and/or metric-based bonuses dependent on their position.