Transportation Account Specialist - Hybrid

TrueNorth Companies, L.C; Cedar Rapids (IA); Ibrido; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual Bonus

Medical, Dental, Vision, Life, and Dis

Dental, Vision, Life, and Disability

401(k) with Company Contributions

Hybrid Work Schedule

Paid Volunteer Time Off and Donation -

Tuition reimbursement and paid certs

Employee Assistance Program (EAP) and 

wellness program with financial incent

11 paid holidays

$3,000 Referral Bonus

Descrizione del lavoro

TrueNorth Companies in Cedar Rapids, IA is seeking an Account Specialist to join our Transportation team. You will handle incoming calls, support client service needs, and maintain client management systems while delivering professional, accurate service.

The role requires high-volume call handling, a quick learning curve, and a commitment to confidentiality. Our benefits include a bonus program, hybrid work options, and opportunities for continuing education and certifications.

Competenze

• High School diploma or GED required; associate or bachelor's degree preferred.
• Experience handling high call volumes or similar workload required.
• One year of customer service experience preferred.
• Insurance industry experience preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and basic PowerPoint functions.
• Ability to obtain P&C license within 30 days of employment.

Mansioni

• Answer incoming calls professionally and efficiently, averaging 40–60 calls per day.
• Maintain quality customer service with clients daily with timely and accurate service.
• Maintain and update client management systems as necessary.
• Process applications and make policy changes as required.
• Create and send proof of insurance for clients and lienholders.
• Build and maintain strong client relationships.

Conoscenze

Excellent verbal communication

Professional phone skills

Multitasking

Time management

Confidentiality

Team player

Growth mindset

Self-motivated

Ability to work independently

Formazione

High School diploma or GED

Two- or four-year degree preferred

Strumenti

Microsoft Office (Word, Excel, Outlook)

Descrizione del lavoro

TrueNorth Companies in Cedar Rapids, IA is seeking an Account Specialist to join our Transportation team. You will handle incoming calls, support client service needs, and maintain client management systems while delivering professional, accurate service.

The role requires high-volume call handling, a quick learning curve, and a commitment to confidentiality. Our benefits include a bonus program, hybrid work options, and opportunities for continuing education and certifications.