Transportation Account Specialist - Hybrid (Cedar Rapids)

TrueNorth Companies, L.C.; Cedar Rapids (IA); Presencial; USD 36.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual Bonus

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with Company Contributions

Flexible Time Off (RTO)

11 paid holidays

Volunteer Time Off

Donation Match

Tuition reimbursement

Certificates / Licenses reimbursement

EAP & Wellness Program

Hybrid Work Schedule

$3,000 Referral Bonus

Descripción de la vacante

TrueNorth is seeking an Account Specialist with strong customer service and call-handling experience to join our Transportation team in Cedar Rapids, IA. The ideal candidate is a quick learner who is comfortable working in a fast – paced environment, managing high call volume, and navigating multiple systems while servicing transportation clients.

TrueNorth offers full-time employment with a hybrid work schedule and a robust benefits package.

Formación

• High school diploma or GED required; two or four-year degree preferred.
• Experience handling high call volumes or similar workload required.
• Experience in customer service is preferred.
• Insurance industry experience is preferred.
• Proficient with Microsoft Office (Word/Excel/Outlook).
• Ability to obtain P&C license within 30 days of employment.

Responsabilidades

• Answer incoming calls professionally, handling 40–60 calls daily.
• Maintain quality customer service with clients daily with timely, accurate service.
• Maintain and update client management systems as necessary.
• Process applications and policy changes as requested.
• Create and send proof of insurance for clients, lienholders, and others.
• Maintain confidentiality of client and company information.

Conocimientos

Verbal communication

Phone skills

Multitasking

Time management

Attention to detail

Confidentiality

Independent work

Growth mindset

Collaboration

Educación

High School diploma or GED

Two- or four-year degree preferred

Herramientas

Microsoft Office

Word

Excel

Outlook

PowerPoint

Descripción del empleo

TrueNorth is seeking an Account Specialist with strong customer service and call-handling experience to join our Transportation team in Cedar Rapids, IA. The ideal candidate is a quick learner who is comfortable working in a fast – paced environment, managing high call volume, and navigating multiple systems while servicing transportation clients.

TrueNorth offers full-time employment with a hybrid work schedule and a robust benefits package.