Transit Station Operations Lead — Flexible Shifts

TRANSIT MANAGEMENT OF CHARLOTTE INC; Charlotte (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

TRANSIT MANAGEMENT OF CHARLOTTE INC. is seeking a Lead Stations Operations Supervisor to oversee daily transit station activities, ensure safety, and deliver exemplary customer service.

The role includes coordinating workflow, providing leadership to Stations Officers, and acting as the chief contact during shifts without a manager present. The position requires 3+ years in transportation or station operations, with strong leadership and communication skills.

Qualifications

• High school diploma or GED required; Associate’s Degree in Business, Transportation, or related field preferred.
• 3+ years in transportation, customer service, or station operations role.
• Demonstrated leadership or supervisory experience strongly preferred.

Responsibilities

• Provide guidance and direction to Stations Officers, ensuring adherence to policies and procedures.
• Act as lead point of contact during shifts without direct managerial supervision.
• Delegate tasks and manage operational workflow within stations, ensuring efficient operations.
• Assist Sr. Manager with scheduling and coverage, maintaining appropriate staffing levels.
• Oversee bus arrivals, departures, and pedestrian traffic within transit stations.
• Monitor adherence to safety protocols and address safety concerns proactively.
• Provide professional customer service, ensuring accurate information on schedules and routes.
• Manage customer inquiries and complaints, escalating complex issues as required.
• Ensure functionality of station equipment and accurate information display.
• Prepare shift reports detailing operational performance, disruptions, and safety concerns.
• Coordinate with dispatch, maintenance, security, and operations teams for seamless transit operations.

Skills

Leadership

Communication

Scheduling

Customer service

Education

High school diploma or GED

Associate’s Degree in Business, Transportation, or related field preferred

Job description

TRANSIT MANAGEMENT OF CHARLOTTE INC. is seeking a Lead Stations Operations Supervisor to oversee daily transit station activities, ensure safety, and deliver exemplary customer service.

The role includes coordinating workflow, providing leadership to Stations Officers, and acting as the chief contact during shifts without a manager present. The position requires 3+ years in transportation or station operations, with strong leadership and communication skills.