Lead Transit Station (CTC) Supervisor

Y2Marketing; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Y2Marketing seeks a Lead Stations Operations Supervisor to oversee daily transit station activities, ensure safety, efficiency, and top-tier customer service. You will coordinate workflow, provide guidance, and serve as the on-shift lead when a supervisor isn't present.

This role requires a high school diploma or GED, 3+ years in transportation or station operations, and demonstrated leadership. You will collaborate with dispatch, maintenance, security, and other teams to keep stations running

Qualifications

• 3+ years in transportation, customer service, or station operations.
• Demonstrated leadership or supervisory experience preferred.
• Education: high school diploma or GED; associate degree preferred.

Responsibilities

• Oversee bus arrivals/departures and pedestrian traffic at transit stations.
• Provide professional customer service and accurate schedule information.
• Monitor safety protocols and address safety concerns proactively.
• Coordinate with dispatch, maintenance, security, and operations teams.
• Prepare shift reports detailing operations and disruptions.

Skills

Leadership

Customer service

Team coordination

Communication

Shift scheduling

Education

High school diploma or GED

Associate’s Degree in Business/Transportation or related field

Job description

Lead Stations Operations Supervisor

The Lead Stations Operations Supervisor combines the responsibilities of a Station Operations Officer with additional leadership and coordination duties. This position oversees daily transit station activities, ensuring safety, operational efficiency, and exemplary customer service. The Lead Stations Officer coordinates workflow, provides guidance, and serves as the point of contact for Stations Officers during shifts when a supervisor or manager is not present.

Schedule

Flexible schedule required, including rotational shifts, weekends, holidays, and nights.

Supervisory And Leadership

• Provide guidance and direction to Stations Officers, ensuring adherence to policies and procedures.
• Act as lead point of contact during shifts without direct managerial supervision.
• Delegate tasks and manage operational workflow within stations, ensuring efficient operations.
• Assist Sr. Manager with scheduling and coverage, maintaining appropriate staffing levels.

Station Supervision And Safety

• Oversee bus arrivals, departures, and pedestrian traffic within transit stations.
• Monitor adherence to safety protocols and address safety concerns proactively.

Customer Service

• Provide professional customer service, ensuring accurate information on schedules and routes.
• Manage customer inquiries and complaints, escalating complex issues as required.

Monitoring And Reporting

• Ensure functionality of station equipment and accurate information display.
• Prepare shift reports detailing operational performance, disruptions, and safety concerns.

Collaboration And Communication

• Coordinate with dispatch, maintenance, security, and operations teams for seamless transit operations.
• Communicate effectively with internal teams and external stakeholders during routine and emergency operations.

Requirements

Education:

• High school diploma or GED required; Associate’s Degree in Business, Transportation, or related field preferred.

Experience:

• 3+ years in transportation, customer service, or station operations role.
• Demonstrated leadership or supervisory experience strongly preferred.