Transit Service Operations Supervisor

Keolis-9; Nantucket (MA); On-site; USD 39,000 - 55,000; Full time

Job summary

NRTA in Nantucket, MA is seeking an Operations Supervisor to oversee daily operation of fixed-route transit, Microtransit, and Paratransit, combining centralized dispatch management with field supervision to ensure safe, reliable, and customer-focused service.

The role requires at least one year of supervisory or dispatch experience, proficiency in MS Office, and the ability to coordinate with maintenance, law enforcement, and management while working flexible hours.

Qualifications

• One year of Transit/Transportation supervisory or dispatch experience preferred.
• Computer literacy with MS Office required.
• Experience with dispatching software systems preferred.

Responsibilities

• Oversee daily operation of fixed-route, Microtransit, and Paratransit services.
• Monitor performance using CAD/AVL and other systems.
• Provide real-time guidance to operators and coordinate service adjustments.
• Ensure compliance with agency policies and safety procedures.
• Supervise field operations and support training as needed.

Skills

Attention to detail

Communication skills

Organizational planning

Self-starter

Analytical skills

Basic math

English proficiency

Tools

MS Office

Dispatch software

Job description

NRTA in Nantucket, MA is seeking an Operations Supervisor to oversee daily operation of fixed-route transit, Microtransit, and Paratransit, combining centralized dispatch management with field supervision to ensure safe, reliable, and customer-focused service.

The role requires at least one year of supervisory or dispatch experience, proficiency in MS Office, and the ability to coordinate with maintenance, law enforcement, and management while working flexible hours.