Transportation Operations Supervisor

Transport LLC; Gardner (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

NRT Bus, Inc. in Massachusetts seeks a Transportation Supervisor to oversee 30-60 drivers and monitors, develop and implement efficient routes, and assign drivers according to skills and performance.

The role requires excellent customer service, strong problem solving, and proficiency with Microsoft Office, Google Chrome, and Android tablets. Shifts are 8 hours with early mornings, and the pay rate is $25 per hour.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver's license and respond to coverage needs as required.
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.
• Flexible schedule including early morning shifts.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Develop and implement efficient routes across several regions with regard to individual client needs. Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.
• Must be able to receive, record, retrieve and deliver messages accurately, clearly and pleasantly; routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all Company employees.
• Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example.
• Promote good performance through your positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.
• Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities; observe and supervise drivers in action, provide emergency back-up for absent drivers.
• Build and maintain a positive relationship with those you supervise; understand and address the challenges they face.
• Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract.
• Maintain detailed and organized records to accurately perform monthly billing count.

Skills

Supervising experience

Customer service

Problem solving

Scheduling

Driver supervision

Enjoy working with children

Tech skills

Safety awareness

Tools

Microsoft Office

SharePoint

Google Chrome

Android tablets

Outlook

Job description

NRT Bus, Inc. in Massachusetts seeks a Transportation Supervisor to oversee 30-60 drivers and monitors, develop and implement efficient routes, and assign drivers according to skills and performance.

The role requires excellent customer service, strong problem solving, and proficiency with Microsoft Office, Google Chrome, and Android tablets. Shifts are 8 hours with early mornings, and the pay rate is $25 per hour.