Operations Supervisor

MV Transportation; Taunton (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

MV Transportation in Taunton, MA seeks an Operations Supervisor to assist the Operations Manager and GM with daily service delivery, ensuring safety and compliance. The role oversees the Dispatch area and bus control office, managing logs, schedules, and performance metrics.

The ideal candidate has at least two years in supervision, Paratransit exposure preferred, and strong MS Office skills. You will coordinate with drivers, dispatchers, and client contacts to meet division goals and uphold

Qualifications

• Minimum two years experience in a supervisory role.
• Paratransit experience is preferred.
• Strong scheduling and planning abilities.
• Proficiency with MS Office suite.
• Ability to work independently with strong written and verbal communication.
• Knowledge of contractual obligations and company policies.

Responsibilities

• Oversee Drivers and Window Dispatch staff.
• Monitor daily operations and performance.
• Review staff schedules and manifests for efficiency.
• Create reports and compile documentation on issues.
• Counsel/coach Drivers and Dispatchers; enforce policies.
• Respond to client requests and interface with divisions.

Skills

Supervisory experience

Paratransit experience

Scheduling

MS Office

Tools

Dispatch software

Vehicle technology

Job description

Operations Supervisor

Job ID: 2026-12095

Job Location: US-MA-Taunton

Position Type: Regular Full-Time

Overview

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Responsibilities

MV Transportation is seeking an Operations Supervisor to assist the Operations Manager and the General Manager with the daily management of service delivery, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Supervisor will directly oversee the Dispatch area and the activities of the bus control office and road supervision and will assist with the oversight of operators subsequent to the direction of the General Manager and the Operations Manager. This person oversees the proper use of dispatch software and in vehicle technology working constantly with their team to improve service through management of this critical technology. The Operations Supervisor will review all logs and paperwork from the bus controller office, ensure all Driver and Supervisor shifts are covered, ridership equipment availability, and will ensure daily operating performance and safety on all routes.

Job Responsibilities:

• Supervises Drivers and Window Dispatch staff.
• Monitors operations daily.
• Reviews staff schedules and daily manifests for efficiency and operational performance.
• Creates reports and compiles all necessary documentation both current and historical relating to operational issues.
• Counsel/coach Drivers and Dispatchers as required. Enforce the procedures and policies delineated in the Employee Handbook, CBA, and local division procedures.
• Respond to client requests.
• Interface with other division personnel to insure the achievement of division goals.

Qualifications

• Must have at least two (2) years' experience in recent and relevant supervisory position.
• The ideal candidate would have experience in a Paratransit capacity and have experience in scheduling, personnel management, policy enforcement, and training.
• Experience in MS Office software is a must.
• The qualified candidate must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the operation supervisor is using consistent measures to assess a Driver`s activity.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.