Transportation Coordinator: Routes, Dispatch & Team Leadership

Beacon Mobility; Lynn (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

NRT Bus, Inc. is seeking an experienced supervisor to lead a team of 30-60 drivers and monitors, develop efficient routes, and ensure smooth daily operations across multiple regions in Eastern Massachusetts and surrounding areas.

You will handle messages, ensure policy compliance, and coach drivers while maintaining strong customer and guardian relationships. A dependable, detail-oriented, problem-solving mindset is essential for success.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver’s license and respond to coverage needs as required.
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.
• Flexible schedule including early morning shifts.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Responsible for developing and implementing efficient routes across several regions with regard to individual client needs.
• Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.
• Receive, record, retrieve and deliver messages accurately; routinely solve operational problems while maintaining cordial relations.
• Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example.
• Promote good performance through positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.
• Spend time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities; observe and supervise drivers in action, provide emergency back-up for absent drivers.
• Build and maintain a positive relationship with those you supervise; understand and address challenges they face.
• Develop and maintain a professional rapport with customers including programs, guardians, special needs clients and organizations.
• Maintain detailed and organized records to perform monthly billing count.

Skills

Supervising experience

Customer service

Problem solving

Detail-oriented

Adaptability

Tools

Microsoft Office

SharePoint

Outlook

Google Chrome

Android tablets

Job description

NRT Bus, Inc. is seeking an experienced supervisor to lead a team of 30-60 drivers and monitors, develop efficient routes, and ensure smooth daily operations across multiple regions in Eastern Massachusetts and surrounding areas.

You will handle messages, ensure policy compliance, and coach drivers while maintaining strong customer and guardian relationships. A dependable, detail-oriented, problem-solving mindset is essential for success.